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Nursing HomeMedicaid Investigative

Harbor Villa Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

861 S. Harbor Blvd, Southwest Anaheim · Anaheim, CA 9280599 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 54 Google reviews

5
4
3
2
1
Harbor Villa Care Center Nursing Home in Anaheim, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (36 vs median 13.0)

Below average in CA · Critically understaffed (RN) · Below chain average · $8,824 in fines

Source: Medicare data

What this means for your family

While the physical therapy team is frequently cited as a major strength, the facility has a pattern of alarming reports regarding medical neglect and understaffing. If you choose this facility, you must implement 24/7 monitoring or frequent unannounced visits to ensure medication is administered correctly and hygiene standards are met.

Google Reviews

Google Reviews

54 reviews on Google
Families considering Harbor Villa Care Center will find a deeply polarized environment. While many reviewers praise the physical therapy team and specific nursing staff for being compassionate and skilled, there are severe, recurring allegations of medical neglect, understaffing, and poor hygiene. Decisions should be made with extreme caution due to multiple reports of serious medical complications like sepsis and malnutrition occurring under the facility's care.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional physical therapy and rehab team
  • Compassionate and friendly CNAs and nurses
  • Effective communication from administration/admissions
  • Professional and knowledgeable rehabilitation staff

Concerns

  • Severe medical neglect and patient decline (mentioned by 4 reviewers)
  • Understaffing and slow response times (mentioned by 3 reviewers)
  • Poor facility cleanliness and hygiene issues (mentioned by 3 reviewers)
  • Inadequate medication management (mentioned by 2 reviewers)
  • Unpleasant food quality and nutrition (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(2)'21(1)'23(4)'25(14)'26(6)

Distribution · 55 analyzed

5
31
4
1
3
1
2
0
1
22

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your rehab and physical therapy team; could you tell us more about how they work with residents to maintain mobility?
  • 2With the recent focus on improving facility standards, what specific steps is the administration taking to ensure the highest levels of cleanliness and hygiene in the resident rooms?
  • 3How does the nursing team manage medication schedules and ensure there are no gaps in care or administration?
  • 4Could you describe the dining experience, specifically how the menu is planned to ensure nutritious and appetizing meals for everyone?
  • 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
  • 6How do you ensure that communication remains consistent and timely between the nursing staff and family members?

Personalized based on this facility's data


Key Review Excerpts

The rehab team was amazing, the nursing staff was kind and attentive, and the DON made sure we were satisfied with the care.

Rehab patient's family · 2025★★★★★

My father was left to rot in a bed and lost over 70 pounds due to malnourishment. Less than 2 weeks after suffering a stroke he was walking with assistance. After 3 months at this facility, the staff said he needed a lift to move out of bed.

Long-term resident's family · 2025☆☆☆☆

The rehabilitation department at Harbor Villa is excellent. I am extremely happy with the therapist and the treatment my Mother received.

Long-term resident's family · 2024☆☆☆☆
Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
46%
Registered nurses for medical care
Total Nursing
4.06hrs
99%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
CA
7.0%
Orange
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.0%
Mixed vs Avgs
Here
18.0%
US
19.4%
CA
10.7%
Orange
9.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.9%
Worse than Avg
Here
15.9%
US
15.5%
CA
11.7%
Orange
9.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Orange
98.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
14.4%
CA
10.4%
Orange
9.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.5%
Mixed vs Avgs
Here
14.5%
US
15.3%
CA
10.5%
Orange
9.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
79.8%
CA
93.2%
Orange
94.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
CA
94.2%
Orange
95.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
1penalties
Well above state avg (15.4)
22 complaint-triggered
$8,824 in fines

This facility has an extremely concerning pattern of repeated family complaints and persistent safety problems. With 99 deficiencies across frequent surveys, families have filed reports about accident hazards, medication management, and protection from abuse - areas that continue to appear in violations. While the facility claims corrections each time, the recurring nature of complaints about basic safety supervision and medication errors suggests systemic problems that haven't been resolved despite repeated citations.

Apr 10, 2026Routine
23
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 23, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 1, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 12, 2025Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 10, 2025Complaint
1
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Mar 27, 2025Complaint
2
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Jun 28, 2023

$8,824

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harbor Villa Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cambridge Healthcare Services

Chain Size

32 facilities nationwide

Chain avg rating: 2.6/5 · Rank 22 of 31

Ownership & Management

Owners

Win Win Enterprises, LLC

Owner · Organization

57%

Daniel Wintner 2020 Irrevocable Gift Trust Dated November 23, 2020

Owner (parent company) · Organization

Elizabeth Wintner 2020 Irrevocable Gift Trust Dated November 23,2020

Owner (parent company) · Organization

Jeremy Wintner 2020 Irrevocable Gift Trust Dated November 23, 2020

Owner (parent company) · Organization

Mark Wintner 2020 Irrevocable Gift Trust Dated November 23, 2020

Owner (parent company) · Organization

Phillip Wintner 2020 Irrevocable Gift Trust Dated November 23, 2020

Owner (parent company) · Organization

Sherry Latt Lowy Living Trust Utd July 31, 1992

Owner (parent company) · Organization

Wintner, Daniel

Owner (parent company)

Wintner, Elizabeth

Owner (parent company)

Wintner, Jeremy

Owner (parent company)

Wintner, Mark

Owner (parent company)

Wintner, Phillip

Owner (parent company)

Wintner, Francine

Owner (parent company)

Wintner, Jacob

Owner (parent company)

Hassell, Lance

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Koontz, RobertManaging Control - Governing BodyKuizon, KristinaManaging Control - Governing BodyWintner, JacobOfficer / DirectorKoontz, RobertManagerKuizon, KristinaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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