See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Harbor Hill Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2 Footbridge Rd, Belfast, ME 0491540 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 115 Google reviews

5
4
3
2
1
Harbor Hill Center Nursing Home in Belfast, ME — Street View
Street View

Watch Harbor Hill Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Harbor Hill Center is highly regarded for its compassionate care and beautiful environment, making it a strong candidate for families prioritizing a supportive atmosphere. However, as some recent reviewers have noted challenges with staffing levels and response times, we recommend asking specifically about current nurse-to-resident ratios and how they handle requests during night shifts.

Google Reviews

Google Reviews

115 reviews on Google
Harbor Hill Center is widely praised for its beautiful, clean facility and compassionate, friendly staff who prioritize resident well-being. While many families report high satisfaction with the care and communication, some recent reviews highlight concerns regarding understaffing, slow response times, and limited activity variety.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean8.0Activities6.0Meds9.0Memory9.0Comms9.0ValueN/A

Strengths

  • Warm, compassionate, and attentive nursing staff
  • Clean, well-maintained, and attractive facility
  • Scenic location with harbor views
  • Efficient and welcoming check-in process

Concerns

  • Understaffing leading to slow response times (mentioned by 3 reviewers)
  • Limited variety and depth of resident activities (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(6)5.05.0'21(24)4.64.9'23(10)5.04.8'25(27)4.3'26(9)

Distribution · 99 analyzed

5
87
4
9
3
1
2
0
1
2
10 reviews posted between Jun 23, 2021Jun 26, 2021 · 9 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a beautiful harbor view; how do you incorporate that setting into the daily life and outdoor time for residents?
  • 2With the current staffing levels, what is your protocol for ensuring residents receive timely assistance when they press their call lights?
  • 3I see you are very active in responding to feedback online; how do you use that family input to improve the quality of care here?
  • 4What steps are you taking to address the recent health inspection findings to ensure the highest standard of safety for your residents?
  • 5Could you walk me through the current activity calendar and how you plan to expand the variety of programs to keep residents engaged throughout the week?
  • 6Given the 2-star health inspection rating, what specific quality improvement initiatives are currently in place to enhance the overall care experience?

Personalized based on this facility's data


Key Review Excerpts

In the setting of a nursing shortage and abundant challenges in health care, the care and attention paid to my family was second to none. All of the RNs, LPNs, and aids provided compassion, comfort and support.

Long-term resident's family · 2024★★★★★

After trying two other providers we finally found Harbor Hill. We are very pleased with the staff’s care and sensitivity regarding Mom’s dementia and anxiety. They communicate regularly and professionally with our family.

Memory care family member · 2022★★★★★

My father had been bouncing from nursing home to nursing home, with terrible care. Finally ended up at harbor hill. The care is second to none. Super clean. Weekly updates on him.

Long-term resident's family · 2022★★★★★
Source: 115 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.24hrs
OK
Registered nurses for medical care
Total Nursing
4.22hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility38.3%
Worse than Avg
Here
38.3%
US
14.4%
ME
25.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.3%
Worse than Avg
Here
34.3%
US
19.4%
ME
29.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
19.5%
ME
17.3%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.2%
Worse than Avg
Here
9.2%
US
3.2%
ME
4.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.6%
Worse than Avg
Here
90.6%
US
95.5%
ME
95.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.4%
Mixed vs Avgs
Here
19.4%
US
15.5%
ME
20.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.3%
Better than Avg
Here
86.3%
US
81.8%
ME
71.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.6%
Worse than Avg
Here
71.6%
US
79.8%
ME
74.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
ME
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
1penalties
Well above state avg (11.3)
13 complaint-triggered

Families have filed 13 complaints triggering inspections at Harbor Hill Center, indicating ongoing resident and family concerns. The facility shows recurring problems with accident prevention and safety hazards, care planning, and fire safety systems across multiple surveys from 2022 to 2025. While the facility has corrected each identified deficiency with dates provided, the pattern of repeated issues in critical areas like resident safety and comprehensive care planning suggests systematic challenges that families should carefully consider before placement.

Jan 14, 2026Routine
25
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Dec 30, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 22, 2025Complaint
5
0842Potential for harm · PatternResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 4, 2024Routine
8
0371Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Dec 4, 2024Complaint
1
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Oct 19, 2023Routine
13
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0880Minimal · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Dec 30, 2025

$12,375

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harbor Hill Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 126 of 188

Ownership & Management

Owners

Genesis Healthcare of Maine LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorCarlson, DennisManagerYntema, LaurieManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Call