Harbert Hills Academy N H
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
Families looking for a facility with a strong focus on nutrition and a peaceful, home-like environment will find this location highly regarded by current residents' families. While the feedback is overwhelmingly positive, we always recommend scheduling an in-person tour to observe staff-resident interactions firsthand and to ask about their specific protocols for handling resident requests.
Google Reviews
Google Reviews
13 reviews on Google“Harbert Hills Academy Nursing Home is consistently praised by families for its warm, caring atmosphere and the genuine dedication of its staff. Reviewers frequently highlight the facility's clean environment, nutritious plant-based meals, and the positive impact on their loved ones' overall well-being.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean and well-organized facility
- Nutritious, plant-based dining options
- Uplifting and peaceful country atmosphere
Concerns
- General dissatisfaction with quality of care
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's peaceful country setting, what kind of outdoor activities or nature-based programs are available for residents to enjoy?
- 2I noticed the facility offers plant-based dining options; how do you ensure these meals remain nutritionally balanced and appealing to residents with different dietary needs?
- 3With a 4-star staffing rating, how does your team coordinate care to ensure that every resident receives consistent, personalized attention throughout the day?
- 4I see there have been some recent health inspection findings; could you walk me through the specific steps the leadership team is taking to address those areas and improve the overall quality of care?
- 5How does your nursing team handle urgent medical changes or emergencies, and what is your process for keeping family members informed during those times?
- 6I noticed you engage with feedback online; how do you use input from families to refine your daily operations and improve the resident experience?
Personalized based on this facility's data
Key Review Excerpts
“But my sister in law not only loved being at Harbert Hills she thrived. We could never get her to gain weight but at Harbert Hills she became chubby.”
“Clean, well organized, Locally grown produce, vegetarian and plant based menu and all in an uplifting country atmosphere.”
“They gave my grandmother the best care possible and was very accommodating to all her requests. I can tell residents come first there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 27 deficiencies across three surveys with persistent problems in care planning, infection control, and medication management appearing repeatedly. While all violations were corrected, the same issues recur across multiple inspections, suggesting ongoing challenges with maintaining compliance. The most recent survey in 2025 found problems with physical restraints and emergency preparedness, indicating continued operational concerns families should consider.
Mar 11, 2026Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 9, 2025Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 11, 2023Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Harbert Hills Academy N H
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit harberthillsnh.org
Medicare data downloads
Original nursing home datasets
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