Hansen House

Strengths

• Caring and attentive staff
• Strong, proactive communication
• Warm and welcoming atmosphere
• Well-maintained facility

Concerns

• Allegations of neglectful care (mentioned by 2 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1With 52 residents in the home, how does the staff ensure that each individual receives consistent, personalized attention throughout the day?
• 2I noticed your team is very responsive to feedback online; could you share how you involve families in the care planning process to ensure our loved one's specific needs are met?
• 3Given the recent state survey findings, what specific improvements or training updates have you implemented to ensure the highest standards of safety and care?
• 4Can you walk me through a typical daily schedule and how you tailor activities to keep residents engaged while managing the unique needs of a memory care environment?
• 5How does your team handle medical changes or urgent health concerns, and at what point would you typically reach out to us as a family?
• 6What steps do you take to foster a warm, welcoming community atmosphere while maintaining the high level of supervision required for memory care?

Personalized based on this facility's data