Hanover Terrace Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
Hanover Terrace is highly regarded for its attentive nursing staff and effective rehab therapy, making it a strong candidate for post-acute care. Families should feel confident in the facility's responsiveness, as recent reviews highlight an administration that is actively engaged and empathetic to family concerns.
Google Reviews
Google Reviews
10 reviews on Google“Hanover Terrace Health and Rehabilitation Center is consistently praised for its compassionate and attentive nursing staff, particularly regarding rehab services and end-of-life care. Families and patients highlight the facility's responsiveness and the genuine empathy shown by the administration, though the volume of reviews is relatively low.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy teams
- Responsive and empathetic administration
- Supportive environment for families during end-of-life care
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's current staffing rating, how does the nursing team ensure consistent, personalized attention for each resident throughout the day?
- 2I noticed the administration is active in responding to feedback online; how do you typically keep families informed and involved in their loved one's care plan?
- 3With the therapy teams being highlighted for their effectiveness, what does a typical rehabilitation session look like for a resident here?
- 4How does the team approach the balance between maintaining a supportive, compassionate environment and addressing the specific health inspection areas that have been identified for improvement?
- 5What kind of daily activities or social opportunities are available to keep residents engaged and connected with the community?
- 6In the event of a medical change or emergency, what is the specific protocol for notifying family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The PT and Occupational therapy teams were on top of all Dad's needs. Although ideally we would like to have had Dad at home, we knew we could trust Hanover Terrace to meet Dad's daily needs.”
“They also went out of their way to make us (sometimes 20 or more) as comfortable as possible by bringing coffee and food for this on behalf of the family i would recommend Hanover terrace to 5 stars from usanyone in need of a nursing home”
“I was there for rehab on a replaced hip. Everyone was caring and responded well for my needs.I never needed a lot of help but when I did they were there on time and not rushed.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hanover Terrace has a relatively clean inspection record with only 5 deficiencies found across 2 surveys, all of which have been corrected by the facility. The most recent survey in December 2024 identified issues with infection control programs and antibiotic monitoring, along with problems in resident screening procedures and emergency power systems. Since these deficiencies span different care areas without recurring patterns and all have correction dates, this suggests the facility addresses identified problems promptly.
Dec 4, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 7, 2023Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Hanover Terrace Health and Rehabilitation Center
for profit
Chain Affiliation
Bear Mountain Healthcare
8 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 8
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit bearmountainhc.com
Medicare data downloads
Original nursing home datasets
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