Hancock Manor Nursing Home
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
While the facility is praised for its clean environment and friendly nursing staff, there is a recurring pattern of understaffing that may impact the quality of daily care. When touring, we strongly recommend asking for specific details on current staffing ratios and how the facility ensures basic hygiene needs are met during busy shifts.
Google Reviews
Google Reviews
6 reviews on Google“Hancock Manor Nursing Home receives conflicting feedback regarding its staffing levels and administrative culture. While recent visitors and rehab patients praise the friendliness and compassion of individual nursing staff, multiple reviewers across different years have expressed significant concerns about inadequate staffing ratios impacting basic resident hygiene and care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Clean facility environment
- Effective rehabilitation services
- Helpful admissions and social services
Concerns
- Inadequate staffing levels leading to poor resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us some of the common areas where residents relax?
- 2Since we know how important it is to stay connected, what are your processes for keeping families updated on a loved one's daily care and well-being?
- 3We are looking for a place where the staff can provide consistent, attentive care; how do you ensure every resident gets the individual attention they need during busy shifts?
- 4Could you tell us more about the rehabilitation services available here and how they help residents regain their independence?
- 5What does a typical day look like in terms of social activities and group events for the residents?
- 6In the event of a medical emergency during the night, what is the protocol for ensuring a doctor or nurse is immediately available to assist?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very friendly. Courtney Admissions/Social Services is very kind. Donna the nurse is very helpful and accommodating.”
“I Seriously think They Need More Help, My Cousin had to Give Her Mom, My Aunt a Shower, She Absolutely Stunk”
“I was in the rehab center for a fractured hip and I was treated great, I was really impressed with all the caregivers”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hancock Manor has 8 deficiencies across 3 surveys with no complaint-triggered issues, suggesting families haven't filed formal reports about care problems. The most recent survey in August 2025 found issues with food safety, care planning, and infection control. Fire safety problems appeared in earlier surveys but seem resolved. All deficiencies have correction dates, indicating the facility addresses identified problems.
Aug 13, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 8, 2022Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 29, 2018Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Hancock Manor Nursing Home
for profit
Chain Affiliation
Twin Rivers Health & Rehabilitation
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 11
Ownership & Management
Owners
Sneedville Healthcare LLC
Owner · Organization
Irrevocable Grantor Trust Agreement of John J Sheehan, Jr
Owner (parent company) · Organization
Irrevocable Grantor Trust Agreement of Margaret Phillips Sheehan
Owner (parent company) · Organization
J-M Investments, LLC
Owner (parent company) · Organization
Sheehan, John
Owner (parent company)
Sheehan, Margaret
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit hancockmanor.com
Medicare data downloads
Original nursing home datasets
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