Hamilton Pointe Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 202 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 6)
- High staff turnover (53%)
Below average in IN · Below recommended RN staffing · Above average staffing · Worst in TLC MANAGEMENT chain · No penalties on record
What this means for your family
Hamilton Pointe is highly regarded for its physical and occupational therapy programs, making it an excellent choice for short-term recovery. However, families should be aware of recurring reports regarding slow response times to call lights and inconsistent food quality. We recommend visiting during off-hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
202 reviews on Google“Hamilton Pointe Health and Rehab generally receives high praise for its rehabilitation services, clean facility, and friendly staff. However, a recurring pattern of complaints regarding understaffing, slow call-light response times, and poor food quality suggests inconsistent care levels that families should investigate further.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and modern facility
- Friendly and compassionate nursing and administrative staff
- Positive environment for independent living and cottage residents
Concerns
- Understaffing leading to slow call-light response times (mentioned by 10 reviewers)
- Poor food quality, cold meals, or incorrect orders (mentioned by 7 reviewers)
- Inconsistent hygiene care (e.g., residents left in soiled briefs) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how do you integrate those therapy sessions into a resident's daily routine?
- 2I noticed some feedback regarding call-light response times; could you explain your current process for ensuring residents receive timely assistance when they need it?
- 3With the facility having 115 residents, how do you ensure that each individual receives consistent and personalized attention regarding their daily hygiene and personal care needs?
- 4I understand dining is an important part of daily life; what steps are you taking to improve the quality and temperature of the meals served to residents?
- 5How does your team handle medical emergencies or changes in a resident's health status during the overnight hours?
- 6What kind of social activities or community events do you offer to help residents feel connected and engaged within the facility?
Personalized based on this facility's data
Key Review Excerpts
“I was at Hamilton Point for rehab/therapy after having 2 back surgeries in 2 days. I could not walk when I arrived and was walking on my own in 10 days! Their therapy department is fantastic.”
“My husband recently stayed at Hamilton Pointe for rehabilitation after a stroke. He was treated with compassion and dignity by all of the nursing and therapy staff. His room was clean and cheerful.”
“My Mother was here a few times and for the most part got good care. Had to keep reminding staff to give her the call button to call for help. And my mother did fall because an aide told her she could get up on her own and that wasn’t correct.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints against this facility, triggering federal investigations that revealed ongoing problems with care planning, infection control, and safety hazards. The facility has persistent issues across multiple areas including resident assessment and care planning, infection control, food safety, and accident prevention. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges that families should carefully evaluate before choosing this facility.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 17, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 6, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 6, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Hamilton Pointe Health and Rehab
government
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 20 of 20 (Worst)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Gavorski, Mark
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
202 reviews from families & visitors
Official Website
Visit hamiltonpointehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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