Hamilton Health Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews
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What this means for your family
While some families report excellent rehab outcomes and kind care, the facility has recurring reports of significant understaffing and medication management failures. If you choose this facility, ensure you have a family member who can visit frequently to advocate for your loved one's daily needs and medication schedule.
Google Reviews
Google Reviews
33 reviews on Google“Hamilton Health Services receives highly polarized feedback, with some families praising the kind, attentive staff and clean environment, while others report severe neglect and systemic incompetence. Critical concerns include significant understaffing, poor medication management, and unprofessional behavior, suggesting that the quality of care may be inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Kind and caring nursing staff
- Clean, well-maintained facility
- Effective post-surgery rehab support
Concerns
- Severe understaffing leading to long wait times for basic needs (mentioned by 2 reviewers)
- Inadequate medication management and pain control (mentioned by 2 reviewers)
- Unprofessional and rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that medication management is a top priority for our family, could you walk us through your specific process for ensuring timely and accurate administration of prescriptions?
- 2We noticed some feedback regarding response times for basic resident needs; what systems or protocols do you have in place to ensure staff are alerted and available when a resident calls for assistance?
- 3How does your leadership team foster a positive and professional culture among the staff to ensure that every resident feels treated with dignity and kindness?
- 4I see that Hamilton Health Services has a strong reputation for post-surgery rehab; how do you translate that same level of focused, attentive care to the long-term nursing residents?
- 5What does a typical day look like for a resident here, and how do you encourage social engagement among the 125 residents to keep them active and connected?
- 6In the event of an urgent medical change or an emergency, what is your communication process for keeping family members informed and involved in the care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff didn't do a proper admission. There were no gloves in the room, the heat was on and it's 84 degrees outside. Medication was not reviewed. It took 24 hours to get the appropriate call light and it took 48 hours to get guard rails.”
“My mom declined here and got sicker. She barely received any therapy, which was the whole reason of her being there. They are so understaffed, we waited almost an hour for her to use the restroom.”
“I am very pleased with the care my mother received at Hamilton. The staff are very kind. The food is good and it is very clean. The best part, however, is the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
7
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to 7 complaint-triggered deficiencies, including recent uncorrected issues with reporting suspected abuse and responding to violations. Hamilton Health Services shows recurring problems with medication management, fire safety systems, and care planning across multiple surveys. While most deficiencies are eventually corrected, the pattern of repeated violations in key areas like medication errors and safety protocols suggests ongoing quality challenges.
Jan 28, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 28, 2026Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 11, 2024Routine19
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jul 8, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Feb 20, 2024Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 12, 2023Routine10
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Hamilton Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 42 of 58
Ownership & Management
Owners
Nshr Operations LLC
Owner · Organization
Arrowhead 123 LLC
Owner (parent company) · Organization
The Lane Morrell Bowen Trust
Owner (parent company) · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit hamiltonhealthservices.com
Medicare data downloads
Original nursing home datasets
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