Hale Makua - Kahului
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 13 Google reviews
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What this means for your family
Hale Makua Kahului is highly regarded for its effective rehabilitation programs and dedicated staff, making it a strong candidate for post-surgical recovery. While reviews are universally positive, families should schedule a tour to observe daily operations firsthand, as the current feedback lacks detail on specific daily care routines.
Google Reviews
Google Reviews
13 reviews on Google“Hale Makua Kahului receives consistent praise for its high-quality physical and occupational therapy services, which have successfully helped patients regain mobility after serious injuries. Reviewers frequently highlight the facility as a clean, well-maintained environment with a friendly and hardworking staff.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Friendly and hardworking nursing staff
- Clean and well-maintained facility
- Effective post-hospital rehabilitation
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your facility's strong reputation for post-hospital rehabilitation, how do you coordinate the transition from physical therapy sessions back into daily routines for residents?
- 2With 252 residents on-site, how does the staff ensure that the friendly, personal attention mentioned by families remains consistent throughout the day?
- 3I noticed the facility is very well-maintained; could you walk me through your current protocols for ensuring high standards of cleanliness and infection control in shared living spaces?
- 4How do you balance the high volume of residents with the need for individualized engagement, and what does a typical social calendar look like for someone who enjoys group activities?
- 5In light of your comprehensive nursing care, what is your specific protocol for managing acute medical changes or emergencies during evening and weekend hours?
- 6How does your leadership team proactively address and learn from the recent state-reported violations to ensure the highest quality of care for your residents?
Personalized based on this facility's data
Key Review Excerpts
“I fell and fractured my sacrum and pubic bones and after 12 days in hospital i transfered to hale makua kahului for 21 days of physical and occupational therapy and my experience was excellent, my therapists had me improving daily and i was Abel to walk out on my own, just 32 days afer my fall, amazing progress all because of The High Quality Care and therapy At hale makua”
“My friend Helen's mother has had a non permanent but lengthy stay after a amputation and according to her it's a wonderful facility, friendly hard working staff members are superb and do a fantastic job. It's clean and just has been a blessing.”
“They have an amazing staff and are the kindest people.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints that triggered 25 deficiencies across recent surveys. The most recurring problems involve accident prevention and safety supervision, care planning delays, and medication management issues. While most deficiencies show correction dates, the facility continues to struggle with basic safety supervision, with the same accident hazard violations appearing repeatedly from 2022 through 2025, suggesting persistent challenges in protecting residents from harm.
Jan 9, 2026Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jan 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 14, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 18, 2024Routine12
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 18, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Oct 18, 2024
$71,019
Fine
Aug 12, 2024
$55,640
Fine
Oct 19, 2023
$43,590
Ownership & Operations
Who Operates This Facility
Hale Makua - Kahului
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit halemakua.org
Medicare data downloads
Original nursing home datasets
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