Hale Kupuna Heritage Home, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 5 Google reviews

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What this means for your family
While recent feedback highlights professional and effective rehabilitation care, the facility has a historical report of serious neglect and financial disputes. We strongly recommend that families conduct an in-person tour and ask detailed questions about their billing policies during hospitalizations before making a decision.
Google Reviews
Google Reviews
5 reviews on Google“Hale Kupuna Heritage Home receives high praise from some residents for its professional care and helpful staff, particularly regarding rehabilitation progress. However, there is a serious allegation from a former family member regarding patient neglect and questionable financial practices during hospitalizations, indicating a significant disparity in experiences.”
Quality Themes
Tap a score for detailsStrengths
- Professional and attentive nursing care
- Helpful and kind staff members
- Effective rehabilitation support
Concerns
- Allegations of patient neglect and financial exploitation
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong staffing rating; how do you ensure that level of attention remains consistent for residents throughout the evening and weekend shifts?
- 2Given the recent focus on transparency in your community, what protocols do you have in place to ensure financial oversight and protect residents' personal assets?
- 3I see you are very active in responding to feedback online; how do you use that family input to improve the daily quality of life and activities for your residents?
- 4With seven recent state-cited deficiencies, what specific steps has the leadership team taken to address those areas and prevent them from recurring?
- 5Since rehabilitation support is highlighted as a strength here, how do you coordinate that care with the nursing staff to ensure a smooth recovery process for residents?
- 6What measures are in place to ensure the safety and well-being of residents, and how do you communicate with families if a medical concern or emergency arises?
Personalized based on this facility's data
Key Review Excerpts
“The level of care and professionalism I received should be the envy of every provider. I believe that this is the reason my progress in healing has been so swift.”
“VERY NICE&HELPFUL STAFF”
“Neglecting Patients, Demands more cash if patients goes to hospital overnight. I rather say go there if you want your family member to be harmed in any way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring deficiencies across multiple areas, with families filing at least one abuse/neglect complaint that triggered an investigation. The most persistent problems involve food safety and dietary services, infection control, and resident protection from abuse. While the facility has corrected individual violations, the same issues reappear in subsequent surveys, suggesting ongoing challenges with maintaining consistent compliance standards.
Mar 12, 2026Routine11
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 12, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 6, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Sep 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 22, 2023Routine10
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Mar 12, 2026
$16,350
Ownership & Operations
Who Operates This Facility
Hale Kupuna Heritage Home, LLC
for profit
Chain Affiliation
Ohana Pacific Management Co.
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Kishaba, Sandra
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit ohanapacific.com
Medicare data downloads
Original nursing home datasets
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