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Nursing HomeMedicaid

Hale Kupuna Heritage Home, LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4297a Omao Road, Koloa, HI 9675684 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 5 Google reviews

5
4
3
2
1
Hale Kupuna Heritage Home, LLC Nursing Home in Koloa, HI — Street View
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What this means for your family

While recent feedback highlights professional and effective rehabilitation care, the facility has a historical report of serious neglect and financial disputes. We strongly recommend that families conduct an in-person tour and ask detailed questions about their billing policies during hospitalizations before making a decision.

Google Reviews

Google Reviews

5 reviews on Google
Hale Kupuna Heritage Home receives high praise from some residents for its professional care and helpful staff, particularly regarding rehabilitation progress. However, there is a serious allegation from a former family member regarding patient neglect and questionable financial practices during hospitalizations, indicating a significant disparity in experiences.

Quality Themes

Tap a score for details
FoodN/AStaff8.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValue1.0

Strengths

  • Professional and attentive nursing care
  • Helpful and kind staff members
  • Effective rehabilitation support

Concerns

  • Allegations of patient neglect and financial exploitation

Rating Trends

Tap a year to see what changed

2343.72017(6)5.02020(2)5.02025(2)

Distribution · 10 analyzed

5
8
4
0
3
0
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has a strong staffing rating; how do you ensure that level of attention remains consistent for residents throughout the evening and weekend shifts?
  • 2Given the recent focus on transparency in your community, what protocols do you have in place to ensure financial oversight and protect residents' personal assets?
  • 3I see you are very active in responding to feedback online; how do you use that family input to improve the daily quality of life and activities for your residents?
  • 4With seven recent state-cited deficiencies, what specific steps has the leadership team taken to address those areas and prevent them from recurring?
  • 5Since rehabilitation support is highlighted as a strength here, how do you coordinate that care with the nursing staff to ensure a smooth recovery process for residents?
  • 6What measures are in place to ensure the safety and well-being of residents, and how do you communicate with families if a medical concern or emergency arises?

Personalized based on this facility's data


Key Review Excerpts

The level of care and professionalism I received should be the envy of every provider. I believe that this is the reason my progress in healing has been so swift.

Rehab patient · 2025★★★★★

VERY NICE&HELPFUL STAFF

Visitor/Family · 2017★★★★★

Neglecting Patients, Demands more cash if patients goes to hospital overnight. I rather say go there if you want your family member to be harmed in any way.

Family member · 2017☆☆☆☆
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.48hrs
OK
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
15.3%
HI
22.0%
Kauai
17.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
19.5%
HI
8.6%
Kauai
8.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
14.4%
HI
16.4%
Kauai
20.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
19.4%
HI
17.6%
Kauai
11.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.4%
Mixed vs Avgs
Here
2.4%
US
12.1%
HI
1.2%
Kauai
0.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.5%
HI
11.3%
Kauai
13.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.7%
Better than Avg
Here
89.7%
US
81.8%
HI
82.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
HI
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (10.4)
3 complaint-triggered

This facility has a pattern of recurring deficiencies across multiple areas, with families filing at least one abuse/neglect complaint that triggered an investigation. The most persistent problems involve food safety and dietary services, infection control, and resident protection from abuse. While the facility has corrected individual violations, the same issues reappear in subsequent surveys, suggesting ongoing challenges with maintaining consistent compliance standards.

Mar 12, 2026Routine
11
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 12, 2026Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Sep 6, 2024Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Sep 6, 2024Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 22, 2023Routine
10
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Federal Penalties

Fine

Mar 12, 2026

$16,350

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hale Kupuna Heritage Home, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Ohana Pacific Management Co.

Chain Size

6 facilities nationwide

Chain avg rating: 3.7/5 · Rank 6 of 6 (Worst)

Ownership & Management

Owners

Kishaba, Sandra

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Morikuni, SuanneOfficer / DirectorOhana Pacific Management Company INCManagerHata, RandallManagerKishaba, RichardManagerKop, ArnoldManager
Source: Medicare provider data

Contact

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References & Resources

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