Guardian Care and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (26 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
The facility appears to have undergone a major transformation under new management, with recent reviews showing much higher standards of cleanliness and communication. However, because of the severity of historical neglect claims, families should perform an unannounced visit to verify that the current high standards of hygiene and staffing are consistently maintained.
Google Reviews
Google Reviews
72 reviews on Google“Recent reviews from late 2025 suggest a significant positive turnaround under new management, with families praising improved cleanliness, facility updates, and attentive care. However, historical reviews contain very serious allegations of neglect, medical errors, and severe understaffing that should be investigated by any prospective family.”
Quality Themes
Tap a score for detailsStrengths
- Improved facility cleanliness and maintenance
- Attentive and compassionate nursing staff
- Effective communication with family members
- Strong rehabilitation therapy services
Concerns
- Historical allegations of patient neglect and hygiene issues (mentioned by 5 reviewers)
- Inconsistent staffing levels (mentioned by 3 reviewers)
- Medical record inaccuracies and medication errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
The owner provides personalized and empathetic responses to long-form, emotional reviews, specifically acknowledging the family members' experiences. For shorter, more casual reviews, the responses shift to brief, polite, and templated acknowledgments.
Questions for Your Tour
- 1I noticed some recent feedback mentioning improvements in cleanliness and maintenance; what specific steps has the team taken to ensure the facility stays well-kept for residents?
- 2Since medication management is such a critical part of care, what specific protocols do you have in place to ensure accuracy and prevent errors?
- 3How does the nursing team coordinate with families to ensure we are always kept up-to-date on any changes in our loved one's health?
- 4Can you tell me more about the daily schedule and what types of social activities or outings are available to keep residents engaged?
- 5In the event of a medical emergency during the night or over the weekend, what is the immediate process for getting specialized care or physician oversight?
- 6We want to make sure they are eating well, so could you tell me a bit about the dining experience and how much input residents have regarding their meal options?
Personalized based on this facility's data
Key Review Excerpts
“We moved our grandma from a run-down and neglectful SNF in the East Bay where my grandma would be left in her old diaper for hours on end and be begging for water and food. We moved her to Guardian and we couldn't be more happy.”
“The building is beautifully maintained and always in excellent condition. The maintenance team, staff, and caregivers take exceptional pride in keeping everything clean, safe, and welcoming.”
“They got me walking when I couldn't walk. All but one of the nurses was kind and gentle. I loved all of them!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple families filing complaints that triggered 22 deficiencies, including recent uncorrected violations for accident prevention and abuse response. Recurring problems span accident prevention, medication management, and care planning, with some issues persisting across multiple surveys despite corrections. Most recently, the facility has deficiencies without correction plans for maintaining safe environments and properly responding to abuse allegations, suggesting ongoing quality concerns families should investigate thoroughly.
Mar 19, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Feb 20, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 6, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 2, 2026Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 23, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Guardian Care and Rehabilitation Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit guardiancarerehab.com
Medicare data downloads
Original nursing home datasets
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