Guardian Angels Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (61%)
Below average in MN · Meets national RN staffing standard · Above recommended total nurse staffing · $98,353 in fines · Very few deficiencies
What this means for your family
This facility is often praised for its clean environment and skilled therapy team, making it a potential option for short-term rehab. However, families must be aware of recurring reports regarding slow response times to call lights and staffing shortages. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
31 reviews on Google“Guardian Angels Care Center receives polarized feedback, with many families praising the facility for its clean, home-like environment and compassionate individual staff members. However, significant concerns persist regarding chronic understaffing, leading to long wait times for call lights and potential lapses in basic care and medication management. Families should weigh the positive experiences in physical therapy and rehabilitation against reports of inconsistent responsiveness and administrative issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Compassionate and friendly individual staff members
- Helpful administrative and business office support
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Inconsistent or poor quality of food (mentioned by 2 reviewers)
- Understaffing impacting care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those services into a resident's daily routine?
- 2Could you walk me through your current process for responding to call lights and how you ensure residents receive timely assistance?
- 3We understand that dining is a major part of daily life; what steps are you taking to improve the variety and quality of the meal service?
- 4Given the current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 5What is your protocol for medication management, and how do you keep families informed if there are any changes or concerns regarding a resident's health?
- 6I see that you engage with feedback online; how does that input from families help you make specific improvements to the care provided at Guardian Angels?
Personalized based on this facility's data
Key Review Excerpts
“The business office staff has been so very helpful with the county and financial questions. When you have never gone through anything like this before...you don't know what you don't know!”
“The staff took forever to show up when you push the button for help. There were times it was 45 minutes before anyone showed up to help. Then they would leave my grandma on the toilet for 20 minutes alone sometimes before coming back to help her off.”
“On the 3rd shift, the nurse was good as when I asked for pain meds I got right away. Zeke, the aide was exceptional. He was the best. He was caring and attentive and would make sure he did everything possible to make me comfortable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced nine complaint-triggered deficiencies over recent years, indicating families have filed reports about care concerns. The most recurring issues involve resident rights violations, quality of care problems, and fire safety deficiencies. While all deficiencies show correction dates, the pattern of repeated complaints about resident dignity, care planning, and safety supervision suggests ongoing challenges in core care areas that families should carefully evaluate during visits.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 10, 2025Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 24, 2025Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 12, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Jan 24, 2025
$59,010
Payment Denial
Jan 24, 2025
26-day denial
Fine
Jul 17, 2024
$13,627
Fine
May 16, 2024
$16,801
Fine
Mar 14, 2024
$8,915
Ownership & Operations
Who Operates This Facility
Guardian Angels Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit guardianangelsmn.org
Medicare data downloads
Original nursing home datasets
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