See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Greystone Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

181 Dunlap Road, Blountville, TN 37617160 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 109 Google reviews

5
4
3
2
1
Greystone Health Care Center Nursing Home in Blountville, TN — Street View
Street View

Watch Greystone Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 5.0)
  • High staff turnover (56%)
  • High RN turnover (62%)

Bottom 25% in TN · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PRESTIGE ADMINISTRATIVE SERVICES chain · $15,041 in fines

Source: Medicare data

What this means for your family

Greystone has a specialized respiratory team that many families find effective for complex medical needs. However, there is a recurring pattern of serious complaints regarding medication management and communication. We strongly advise families to conduct unannounced visits and ask specifically about the facility's process for documenting and reporting changes in patient health.

Google Reviews

Google Reviews

109 reviews on Google
Greystone Health Care Center receives highly polarized feedback, with some families praising the dedicated respiratory and rehab staff, while others report severe concerns regarding neglect, understaffing, and poor communication. Many negative reviews cite instances of patients suffering from untreated infections, medication errors, and unhygienic conditions. Prospective families should be aware of the significant divide between those who experience professional care and those who report serious lapses in safety.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities8.0Meds2.0Memory5.0Comms3.0Value2.0

Strengths

  • Skilled respiratory therapy and vent weaning
  • Active and engaging activities department
  • Clean and well-maintained physical environment (noted by some)
  • Compassionate individual staff members

Concerns

  • Chronic understaffing leading to neglect (mentioned by 14 reviewers)
  • Medication management errors or missed doses (mentioned by 5 reviewers)
  • Missing personal belongings and clothing (mentioned by 4 reviewers)
  • Poor communication with families regarding health changes (mentioned by 6 reviewers)
  • Unsanitary conditions including odors and lack of cleaning (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'14(2)'17(10)'19(11)'21(4)'23(14)'25(13)'26(19)

Distribution · 119 analyzed

5
62
4
6
3
6
2
3
1
42

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's specialization in respiratory therapy and vent weaning, how is the nursing staff structured to ensure these residents receive consistent, high-level monitoring around the clock?
  • 2I noticed that communication is a high priority for families; what is your formal process for updating us immediately if there is a change in a resident's health status or a medication adjustment?
  • 3With 160 residents, what specific protocols do you have in place to ensure that personal belongings and clothing are tracked and kept secure for each individual?
  • 4I see that your activities department is very active; could you walk me through how you tailor these programs to ensure residents who may have limited mobility are still able to participate and stay engaged?
  • 5Regarding the facility's environment, what is your daily schedule for housekeeping and sanitation to ensure that common areas and resident rooms remain consistently clean and odor-free?
  • 6I appreciate that you actively respond to feedback online; how do you use that family input to make tangible improvements to the daily care and dining experience for your residents?

Personalized based on this facility's data


Key Review Excerpts

I really enjoy our monthly trips out in the community. I love our hairstylist! I get one free haircut a month. Therapy is wonderful!!

Long-term resident · 2026★★★★★

The compassion, patience, and dignity they showed him and our family meant more than words can express. From start to finish, everything was handled with professionalism and genuine care.

Memory care family member · 2026★★★★★

The nursing staff and respiratory therapists did a great job caring for her as she quickly became worse until we had to help her in passing.

Long-term resident's family · 2024★★★★★
Source: 109 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
87%
Registered nurses for medical care
Total Nursing
4.37hrs
OK
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility50.3%
Worse than Avg
Here
50.3%
US
19.5%
TN
31.9%
Sullivan
25.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
TN
12.9%
Sullivan
14.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
93.4%
TN
89.5%
Sullivan
94.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.7%
Better than Avg
Here
12.7%
US
15.3%
TN
18.5%
Sullivan
20.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
14.4%
TN
14.6%
Sullivan
16.6%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.7%
Worse than Avg
Here
10.7%
US
4.9%
TN
5.2%
Sullivan
4.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.8%
Mixed vs Avgs
Here
76.8%
US
81.8%
TN
79.4%
Sullivan
73.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.4%
Mixed vs Avgs
Here
76.4%
US
79.7%
TN
79.8%
Sullivan
75.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
TN
1.6%
Sullivan
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Well above state avg (5.9)
9 complaint-triggered
$15,041 in fines

This facility has a concerning pattern with 6 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve resident rights and dignity, medication management, and infection control. While all deficiencies show correction dates, the facility continues to have new issues across multiple surveys, suggesting ongoing challenges with maintaining consistent care standards.

May 14, 2025Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Apr 14, 2025Complaint
2
0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Apr 7, 2025Complaint
4
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 30, 2024Routine
18
0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Jul 31, 2024Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 13, 2021Routine
2
0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jul 31, 2024

$15,041

Ownership & Operations

Who Operates This Facility

Owner / Operator

Greystone Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Prestige Administrative Services

Chain Size

9 facilities nationwide

Chain avg rating: 2.2/5 · Rank 9 of 9 (Worst)

Ownership & Management

Owners

B&y Healthcare S CORP

Owner · Organization

50%

Cody Healthcare S CORP

Owner · Organization

50%

B&y Trust

Owner (parent company) · Organization

50%

Craig Flashner 2007 Trust

Owner (parent company) · Organization

50%

Key personnel

Norcross, RobertContracted Managing EmployeeRogers, StaceyContracted Managing EmployeeKirk, KristineW-2 Managing EmployeeFlashner, CraigOfficer / DirectorNorthpoint Regional LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call