Gregory Ridge Health Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (44 vs median 10)
- High staff turnover (80%)
Bottom 25% in MO · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in RELIANT CARE MANAGEMENT chain · $459,133 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility has significant, recurring issues with communication and resident safety that should be carefully considered. Before choosing this location, we strongly advise visiting in person to inspect cleanliness and asking management specifically how they prevent resident-on-resident altercations.
Google Reviews
Google Reviews
34 reviews on Google“Gregory Ridge Health Care Center faces severe and consistent criticism regarding patient safety, facility hygiene, and administrative responsiveness. While a small number of reviewers report positive experiences with compassionate staff, the majority of feedback highlights dangerous conditions, including reports of resident-on-resident violence, neglect, and a lack of basic cleanliness. Families should be aware that communication with the facility is frequently described as difficult or impossible.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as compassionate
- Occasional reports of dedicated nursing care
- Dietary management praised by some
Concerns
- Difficulty reaching staff by phone (mentioned by 7 reviewers)
- Resident-on-resident violence and lack of protection (mentioned by 4 reviewers)
- Unsanitary facility conditions and odors (mentioned by 3 reviewers)
- Understaffing and neglect of call lights (mentioned by 3 reviewers)
- Unprofessional or dismissive management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent challenges with facility cleanliness, what is your current protocol for maintaining hygiene and managing odors in resident living areas?
- 2I understand that communication can sometimes be difficult; what is the most reliable way for family members to reach nursing staff or management to get timely updates on a loved one?
- 3With the current staffing levels, how do you ensure that call lights are answered promptly and that residents receive assistance when they need it most?
- 4What specific safety measures and supervision protocols do you have in place to ensure a secure environment and prevent conflicts between residents?
- 5Since I’ve heard mixed feedback regarding activities, could you walk me through what a typical week of social or recreational engagement looks like for residents?
- 6How does your nursing team coordinate with physicians to ensure that medication management is handled accurately and without delays?
Personalized based on this facility's data
Key Review Excerpts
“My disabled sister had a black eye and scabs on her arms. Nurses blamed 'other residents'. on top of that, the place is filthy and smells bad.”
“Gregory Ridge is not glitzy and glamorous. However, I have found the staff to be genuinely kind, compassionate and competent. My loved one has been well cared for, to date, and Any issue that has arisen was adequately (and in a timely fashion) addressed.”
“Extremely difficult to get ahold of anyone in this facility. The longest I have waited for someone to pick up is 10 minutes and no one ever picks up the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against Gregory Ridge, triggering 44 deficiencies across 21 surveys with recurring issues in abuse/neglect protection, behavioral health staffing, and medication management. The facility shows a troubling pattern of repeated violations for protecting residents from abuse, with multiple incidents spanning 2023-2024, though most deficiencies have correction plans. Recent surveys continue to identify problems with staff training and safety oversight despite ongoing remediation efforts.
Mar 9, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Dec 2, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 15, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Federal Penalties
Fine
Nov 18, 2025
$17,345
Fine
Nov 12, 2025
$125,970
Fine
Dec 23, 2024
$175,775
Payment Denial
Dec 23, 2024
20-day denial
Fine
Jul 24, 2024
$147,836
Fine
Jan 29, 2024
$108,837
Payment Denial
Jan 29, 2024
34-day denial
Ownership & Operations
Who Operates This Facility
Gregory Ridge Health Care Center
for profit
Chain Affiliation
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 15 of 29 (Worst)
Ownership & Management
Owners
Reliant Care Group LLC
Owner · Organization
Rcg INC
Owner (parent company) · Organization
Richard J. Destefane Revocable Living Trust
Owner (parent company) · Organization
Destefane, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit reliantcaremgmt.com
Medicare data downloads
Original nursing home datasets
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