Greenway Manor
Strong Medicare quality ratings; families often praise dedicated and attentive nursing staff. Still worth an in-person visit.
based on 5 Google reviews

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What this means for your family
Greenway Manor has a history of strong physical therapy outcomes and attentive care, which is a major benefit for those in rehabilitation. However, because recent reviews lack detail and one negative review cited poor quality, we recommend scheduling an in-person tour to observe current staffing levels and resident engagement firsthand.
Google Reviews
Google Reviews
5 reviews on Google“Greenway Manor receives praise for its dedicated physical therapy team and attentive staff who provide personalized care for residents. However, recent feedback is sparse and lacks detail, while older reviews highlight concerns regarding the facility's overall quality and responsiveness. Prospective families should note that while historical experiences were positive, there is a lack of recent, substantive data to confirm current standards.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and attentive nursing staff
- Excellent physical therapy team
- Supportive environment for families
- Clean and well-maintained physical space
Concerns
- Lack of responsiveness and poor overall quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Greenway Manor has a 5-star staffing rating, how does your nursing team coordinate care to ensure consistent communication with family members?
- 2I noticed the facility has a 4-star health inspection rating; could you walk me through the steps you have taken to address the recent state violations and improve those specific areas?
- 3Some families have expressed concerns regarding responsiveness; what systems do you have in place to ensure that family inquiries are addressed promptly?
- 4With such a highly-regarded physical therapy team, how are residents encouraged to participate in these sessions as part of their daily routine?
- 5How does your team handle medical emergencies or urgent health changes during evening and weekend hours?
- 6What does a typical social calendar look like for residents here, and how do you encourage participation among those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“Not only is Greenway Manor a much better physical space, the level of care far exceeds what our mother was getting in her former placement. Not only is SHE well taken care of, but our family is also tended to with loving care and respect.”
“The Physical therapy team is absolutely fabulous. They worked with him and his prosthetics and in 2 months, he is up walking and a fantastic "I can do this" attitud”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered serious deficiencies regarding abuse and neglect prevention, with issues recurring across multiple surveys from 2024 to 2025. The facility shows persistent problems with fire safety systems, smoke barriers, and electrical systems that have repeated across all surveys since 2022. While all deficiencies show correction dates, the pattern of recurring fire safety violations and ongoing complaints about resident protection raises concerns about sustained compliance.
Feb 25, 2026Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 3, 2024Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 3, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 7, 2023Routine10
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Greenway Manor
for profit
Ownership & Management
Owners
Meise, Susan
Owner
Shaffer, Sandra
Owner
Gorman, Brian
Owner
Stephenson National Bank & Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit greenwayspringgreen.com
Medicare data downloads
Original nursing home datasets
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