Greenup Rehab and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Worst in PETERSEN HEALTH CARE chain
What this means for your family
This facility is widely praised for its cleanliness and compassionate, family-oriented staff. However, because there is a severe historical report regarding patient neglect, we strongly recommend that you visit during off-hours and ask management directly about their current nighttime staffing ratios and safety protocols.
Google Reviews
Google Reviews
67 reviews on Google“Greenup Rehab and Nursing (often referred to as Cumberland Rehab) is highly regarded by families for its clean, home-like environment and dedicated, compassionate staff. While the vast majority of reviews are overwhelmingly positive, citing excellent communication and a family-oriented atmosphere, there is a serious historical concern regarding patient neglect and staffing issues that potential families should investigate further.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Warm, attentive, and caring nursing staff
- Strong leadership and management
- Effective rehab and therapy services
Concerns
- Reports of patient neglect and poor nighttime staffing
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us around the common areas?
- 2The nursing staff receives so much praise for being warm and attentive, so how do you ensure that level of care stays consistent during the overnight shifts?
- 3With the recent inspections, what specific steps has the leadership team taken to address the identified deficiencies and improve staffing levels?
- 4How does the team manage medical emergencies or urgent clinical needs during the late-night or early-morning hours?
- 5What kind of daily activities or social programs are available to keep the residents engaged and active?
- 6We noticed the management is very involved in the community; how does the leadership team communicate with families regarding any changes in care or facility updates?
Personalized based on this facility's data
Key Review Excerpts
“The building is the cleanest nursing home that I've ever been in. I would recommend this nursing home to anyone looking for long term care.”
“She had dementia. It a difficult disease. They had to adjust to her stages. As she went thru them the nurses would call me if something came up or let me know if something happened”
“I’m always kept in the loop, about her well being and health. I never worry about her there, as I know she is getting excellent care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, including recent serious concerns about abuse protection and reporting that remain ongoing issues from 2023 to present. The facility shows recurring problems with medication management, nursing staffing, and food service across multiple surveys. While most deficiencies are marked as corrected, the pattern of repeated issues in core care areas and complaint-driven investigations suggests persistent operational challenges families should investigate thoroughly.
Apr 2, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 25, 2024Routine18
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 30, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 20, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2023Routine11
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Sep 25, 2024
23-day denial
Ownership & Operations
Who Operates This Facility
Greenup Rehab and Nursing
for profit
Chain Affiliation
Stern Consultants
23 facilities nationwide
Chain avg rating: 1.6/5 · Rank 10 of 13 (Worst)
Ownership & Management
Owners
Bsf Family Holdings LLC
Owner · Organization
Nimble Navigator Partners LLC
Owner · Organization
Bsf 2025 Family Trust
Owner (parent company) · Organization
Com Family Trust
Owner (parent company) · Organization
Tlm Family Trust
Owner (parent company) · Organization
Friedman, Benjamin
Owner (parent company)
Millman, Chaim
Owner (parent company)
Newhouse, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit cumberlandbytutera.com
Medicare data downloads
Original nursing home datasets
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