Greenhaven Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
This facility offers highly praised wound care and compassionate individual nurses, which can be vital for recovery. However, families should be extremely vigilant about call light responsiveness and staffing levels, as multiple recent reviews indicate significant delays in care and communication.
Google Reviews
Google Reviews
36 reviews on Google“Greenhaven Healthcare Center receives high praise from many families for its compassionate nursing staff and effective wound care. However, several reviewers report serious concerns regarding unresponsive call lights, inadequate staffing, and poor facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective wound and medical care
- Professional therapy and rehabilitation services
- Friendly admissions and discharge coordination
Concerns
- Unresponsive call lights and slow nursing response (mentioned by 4 reviewers)
- Inadequate staffing levels (mentioned by 3 reviewers)
- Poor facility cleanliness and odor (mentioned by 2 reviewers)
- Difficulties with communication and phone connectivity (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic responses that frequently name specific staff members mentioned in reviews. They address negative feedback by taking accountability and offering direct personal contact information to resolve grievances.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the quality of your wound care; how do you ensure that level of attentive care remains consistent for every resident?
- 2What specific steps is the facility taking to improve the cleanliness and freshness of the common areas and resident rooms?
- 3How do you manage the call light system to ensure that residents receive a timely response from the nursing team, especially during busy shifts?
- 4In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating immediate care?
- 5What are some of the favorite daily activities or social groups that help residents stay engaged and connected with one another?
- 6What is the best way for us to stay in regular contact with the nursing team and the admissions department if we have questions about our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“I am immensely grateful to you and everyone at Greenhaven who have provided compassionate care to my father since he was admitted in December. My father went through his life’s darkest and toughest moments for intensive antibiotics and stage 3 sacral bed sores wound treatment.”
“Every single person we worked with this, from intake, to case management, to discussions of discharge has been wonderful. They are genuinely compassionate individuals who strive to provide the best care.”
“The kitchen staff does not know what a diabetic diet is, the admissions staff took 8 hours to admit the patient (it was midnight, I left, maybe it took longer)”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced a concerning pattern of family-filed complaints triggering multiple inspections, particularly around protecting residents from abuse and neglect, which has occurred repeatedly across recent years. The most frequent problem areas involve medication management, resident safety and accident prevention, and food service quality. While all deficiencies show correction dates, the recurring nature of abuse protection violations and ongoing complaint-driven surveys suggests persistent care quality challenges that families should carefully investigate before considering placement.
Mar 12, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Feb 26, 2026Routine21
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Greenhaven Healthcare Center
for profit
Chain Affiliation
Cypress Healthcare Group
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 12 of 13 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit greenhavenhc.com
Medicare data downloads
Original nursing home datasets
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