Greene Point Health and Rehabilitation
Strong Medicare quality ratings; families often praise friendly and attentive nursing staff. Still worth an in-person visit.
based on 19 Google reviews

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What this means for your family
The facility has received very positive feedback recently, suggesting an improvement in culture and cleanliness. However, given the serious historical complaints regarding sanitation and neglect, we strongly recommend that you conduct an unannounced visit to observe the environment and staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
19 reviews on Google“Greene Point Health and Rehabilitation shows a significant divide in experiences, with recent 2025 reviews praising the staff's kindness and the facility's cleanliness, while older reviews from 2018-2019 raised severe concerns regarding hygiene and neglect. Families considering this facility should note that while recent feedback is highly positive, historical reports of understaffing and poor sanitation warrant a thorough, in-person tour to verify current standards.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Clean and well-maintained facility
- Professional and courteous team
- Compassionate care for long-term residents
Concerns
- Facility cleanliness and sanitation issues (roaches, dirty dishes) (mentioned by 2 reviewers)
- Neglect and slow response times to resident needs (mentioned by 2 reviewers)
- Understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you actively engage with feedback online; how do you use that resident and family input to make ongoing improvements to the facility?
- 2With a capacity of 64 residents, how does your team ensure that every individual receives prompt attention and care when they use their call light?
- 3We understand that maintaining a pristine environment is a top priority; what is your current protocol for routine housekeeping and pest management to ensure the living areas stay clean and comfortable?
- 4Given your 3-star staffing rating, how do you manage your daily shift schedules to ensure there is always enough support for residents during peak times like meals and shift changes?
- 5What specific daily activities or social programs do you have in place to help residents feel connected and active within the community?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating with the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff was attentive and very friendly and willing to help when I couldn't locate the room. The facility was clean, spacious, and very well maintained.”
“Nurse Chantey treats my mother with great respect and kindness. I am thankful to have found a clean and respectful facility.”
“The staff are smiling and friendly to your face, but many of the people living there are neglected.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with food safety and handling, cited three times between 2022-2024, plus recent serious complaints from families regarding abuse protection and infection control. The most concerning pattern involves the facility's failure to properly protect residents from abuse and respond to allegations, alongside persistent problems with dietary services despite previous corrections. While all deficiencies show correction dates, the repeated food safety violations and serious nature of recent complaint-triggered issues warrant careful consideration during any visit.
Mar 29, 2026Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 21, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 8, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 8, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 30, 2023Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Greene Point Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 29 of 48
Ownership & Management
Owners
Health Scholarships INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit greenepointhealth.org
Medicare data downloads
Original nursing home datasets
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