Greenbriar Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews
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What this means for your family
While some families report excellent experiences with the nursing staff, there is a recurring pattern of serious concerns regarding understaffing, neglect, and poor administrative communication. If you consider this facility, we strongly recommend visiting unannounced at different times of the day and asking specifically about their current nurse-to-patient ratios and their policy on monitoring resident health.
Google Reviews
Google Reviews
30 reviews analyzed“Greenbriar Nursing Center receives highly polarized feedback, with some families praising the facility as clean and compassionate, while others report serious concerns regarding neglect and staffing shortages. Critics frequently cite issues with communication, lost personal belongings, and inadequate medical oversight, while supporters highlight the friendliness of the nursing and administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful nursing and administrative staff
- Clean and well-maintained facility environment
- Effective rehabilitation and therapy services
- Compassionate end-of-life care
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 4 reviewers)
- Poor communication and unprofessional administrative responsiveness (mentioned by 4 reviewers)
- Loss of personal belongings and clothing (mentioned by 2 reviewers)
- Inadequate medical oversight resulting in hospitalizations (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered promptly?
- 2I noticed the facility has a 3-star CMS rating; what specific steps is the leadership team taking to improve the staffing and medical oversight metrics?
- 3How does the administrative team ensure consistent and proactive communication with families regarding changes in a resident's health or care plan?
- 4What systems are currently in place to track and safeguard personal belongings and clothing to prevent items from going missing?
- 5I see that you respond to some online feedback; how do you use that family input to improve the dining experience and food quality for residents?
- 6What is the facility's process for managing medical emergencies, and how do you coordinate with local hospitals to minimize unnecessary transfers?
Personalized based on this facility's data
Key Review Excerpts
“The staff have been so friendly and helpful. My dad tells me all the time how friendly and nice everyone has been. I am always greeted with a smile when I visit.”
“They are continually understaffed and use temp agencies with a very fast turnover for their patient assistance. Some of the Nurses are AMAZING. But the are overworked and cannot give the care they would/should be able too.”
“The reviews about neglect and carelessness are what we experienced as well with our loved one. Add in that one of the 'care givers' admitted to being positive for Covid (in 2025) and not wearing a mask.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenbriar Nursing Center has recurring infection control problems, appearing in three of four surveys from 2021 to 2025, indicating persistent challenges in this critical area. The facility also shows repeated issues with resident rights and care planning. One family filed a complaint about failure to report suspected abuse or neglect. While all deficiencies show correction dates, the pattern of recurring infection control violations suggests ongoing operational challenges families should consider carefully.
Mar 19, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 10, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 12, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nov 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 8, 2024Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 4, 2021Routine5
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Greenbriar Nursing Center
for profit
Ownership & Management
Owners
Cain, Avonna
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit greenbriarnc.com
Medicare data downloads
Original nursing home datasets
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