Greenbough Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6)
- High staff turnover (58%)
- High RN turnover (75%)
Below average in MS · Below recommended RN staffing · No penalties on record
What this means for your family
While some recent reports suggest improvements under new leadership, the facility has faced severe allegations regarding patient health and administrative honesty. Families should exercise extreme caution and conduct thorough, in-person inspections of patient care standards before choosing this facility.
Google Reviews
Google Reviews
9 reviews analyzed“Greenbough Health and Rehabilitation Center receives highly polarized feedback, with recent reviews highlighting serious concerns regarding patient health outcomes and administrative transparency. While some reviewers mention improvements under new nursing leadership, others report distressing experiences involving neglect, poor communication, and deceptive practices regarding admissions and transfers.”
Quality Themes
Tap a score for detailsStrengths
- New nursing leadership
- Increased resident activities
Concerns
- Poor administrative communication and deceptive practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed there have been some recent changes in nursing leadership; how has this shift impacted the daily care and support provided to residents?
- 2With the recent increase in resident activities, could you walk me through a typical weekly schedule and how you encourage residents to participate?
- 3I appreciate that the facility is active in responding to feedback online; what is your preferred process for families to communicate concerns or questions to the administrative team?
- 4Given the recent focus on improving facility standards, what specific steps are currently being taken to enhance the cleanliness and overall environment of the living areas?
- 5How does your nursing team manage medical emergencies or sudden changes in a resident's health status, especially during overnight or weekend hours?
- 6What measures are in place to ensure that family members receive clear, consistent, and transparent updates regarding their loved one’s health and care plan?
Personalized based on this facility's data
Key Review Excerpts
“New nursing leadership with positive changes. Lots of resident activities and smiles all around.”
“My father went to be rehabilitated for walking and died. He was malnourished and severely dehydrated. He also has bedsores.”
“the social worker lied to me about getting paperwork filed for my mom to come in live the state that I residence in the social worker lie to the LIE to the administration up here that she was going to do my mother paperwork for a transfer but she repeatedly held back”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents whose walking got worse
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring deficiencies across multiple surveys, with families filing seven complaints that triggered federal investigations. The most persistent problems involve care planning, daily care assistance, and medication management, with identical issues appearing in 2023 and again in 2026. While all violations show correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing quality concerns that families should carefully evaluate before placement.
Jan 8, 2026Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 8, 2026Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 26, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 5, 2024Routine9
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 11, 2023Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Greenbough Health and Rehabilitation Center
for profit
Chain Affiliation
Consulate Health Care/independence Living Centers/nspire Healthcare/raydiant Health Care
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 15 of 35
Ownership & Management
Owners
Fglfc Holdco, LLC
Owner · Organization
Fc Investors Xxi LLC
Owner (parent company) · Organization
Lavie Holdco LLC
Owner (parent company) · Organization
Lv Investment LLC
Owner (parent company) · Organization
Nspr Care Centers, LLC
Owner (parent company) · Organization
Nspr Operations I, LLC
Owner (parent company) · Organization
Nspr Operations II, LLC
Owner (parent company) · Organization
Hoback, Tiffany
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit greenboughhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.