Green River Trails
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 45 Google reviews
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What this means for your family
This facility is highly praised for its compassionate staff and excellent communication with families. However, recent reviews indicate potential issues with staffing levels and care consistency, so we recommend asking specifically about current nurse-to-patient ratios and how they manage agency staff integration.
Google Reviews
Google Reviews
45 reviews analyzed“Green River Trails (often referred to as Green Hill in reviews) is highly regarded by many families for its warm, family-like atmosphere and compassionate nursing staff. While the majority of feedback is glowing, a few critical reviews highlight significant concerns regarding staffing levels, cleanliness, and the quality of care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing staff
- Strong, proactive family communication
- Clean and welcoming environment
- Effective rehab therapy services
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Inconsistent quality of care and housekeeping (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how does that commitment to communication translate into how you keep families updated on their loved one's daily progress?
- 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call lights?
- 3I see your rehab services are highly regarded; how do those therapists coordinate with the nursing team to ensure consistent care quality throughout the rest of the day?
- 4With a capacity of 118 residents, how do you ensure that housekeeping and room maintenance remain consistent and don't get overlooked during busier shifts?
- 5What kind of daily activities or social programs are currently prioritized to keep residents engaged and connected with one another?
- 6In the event of a medical emergency, what is the process for notifying family members, and how quickly can we expect a status update from the nursing staff?
Personalized based on this facility's data
Key Review Excerpts
“Both of my grandmothers , my grandfather and now my momma have been residents here. The care and treatment is superb and the communication they provide to family members is second to none !”
“All the staff at Green Hills have taken such good care of my husband. They make sure I know what is happening with his care and treatment.”
“My loved one recently needed medical attention and the staff at Green Hill was very prompt in getting her medical attention along with contacting me in time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Green River Trails has 17 deficiencies across three surveys with no complaint-triggered issues, indicating families haven't filed formal reports about care problems. The facility shows recurring problems with fire safety systems, electrical safety, and care planning that span multiple years, suggesting ongoing challenges with maintaining safety standards and developing proper resident care plans, though all violations have correction dates from the provider.
Jun 5, 2025Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
May 24, 2024Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2019Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
May 24, 2024
$5,619
Fine
May 24, 2024
$7,026
Ownership & Operations
Who Operates This Facility
Green River Trails
for profit
Chain Affiliation
Journey Healthcare
20 facilities nationwide
Chain avg rating: 1.7/5 · Rank 4 of 19 (Best)
Ownership & Management
Owners
Journey Cz of Ky LLC
Owner · Organization
Journey Cz Ky Healthcare Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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