Green Hills Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 127 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and engaging community activities, making it a strong candidate for independent living or rehab. However, families should be vigilant regarding care responsiveness; we recommend asking specifically about current nurse-to-patient ratios and how the facility ensures timely responses to call lights during off-hours.
Google Reviews
Google Reviews
127 reviews on Google“Green Hills Center is widely praised for its clean, well-maintained campus and friendly, compassionate staff who often foster a family-like atmosphere. While many residents and families report positive experiences with long-term care and rehab, there are recurring concerns regarding inconsistent staffing levels, slow response times for call lights, and poor food quality in certain areas of the facility.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate staff
- Beautiful, safe campus grounds
- Strong rehabilitation and therapy services
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Understaffing issues (mentioned by 3 reviewers)
- Poor food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the campus is; could you show us some of the outdoor grounds where residents enjoy spending time?
- 2Since we want to ensure our loved one is always attended to, what steps are being taken to ensure call lights are answered promptly throughout the day?
- 3Could you tell us more about the current staffing levels and how you ensure there is enough support for each resident during busy shifts?
- 4We'd love to hear more about the dining experience, specifically regarding how much variety and nutritional quality is provided in the daily meal plans?
- 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“Wonderful staff attending my mother-in-law during hospice. Caring, flexible, very competent. The facility even provided snacks for those waiting in vigil.”
“All the staffs have played an instrumental role in helping my Dad to get better/stronger. They truly love him and all the patients asking how they can help with a smile.”
“I had six years’ experience with Green Hills while my mother was a resident, four years in assisted living and two years in nursing care. In all of that time I cannot say that we ever had a major problem.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Green Hills Center has significant concerns with 12 complaint-triggered deficiencies showing families have filed reports about safety hazards, medication errors, pressure ulcer care, and resident protection failures. Problems persist across multiple surveys, particularly with accident prevention (cited three times), medication management, and wound care. While the facility reports corrections, the recurring pattern of serious issues in core care areas warrants careful consideration.
Sep 11, 2025Routine15
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Sep 11, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 9, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 30, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 22, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Green Hills Center
nonprofit
Chain Affiliation
Otterbein Seniorlife
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 19
Ownership & Management
Owners
Otterbein Lsc, LLC
Owner · Organization
Otterbein Home
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit otterbein.org
Medicare data downloads
Original nursing home datasets
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