Green Bay Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
Watch Green Bay Health Services
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 7)
- High staff turnover (56%)
Below average in WI · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
While some families report positive experiences with the rehab therapy team, there is a consistent pattern of serious safety concerns, including frequent falls and improper medication management. We strongly recommend that you look elsewhere or, if you must consider this facility, demand a detailed plan for fall prevention and medication oversight before admission.
Google Reviews
Google Reviews
26 reviews on Google“Green Bay Health Services receives highly polarized feedback, with some families praising the therapy and nursing staff while others report severe safety and care failures. Multiple reviewers have raised alarming concerns regarding fall prevention, medication management, and cleanliness. Families should exercise extreme caution and conduct thorough, in-person visits before considering this facility for a loved one.”
Quality Themes
Tap a score for detailsStrengths
- Professional and kind therapy staff
- Some attentive floor nurses
- Positive experiences in the Medicare rehab wing
Concerns
- Frequent resident falls and lack of fall precautions (mentioned by 4 reviewers)
- Inappropriate medication management and over-sedation (mentioned by 3 reviewers)
- General facility cleanliness and maintenance issues (mentioned by 3 reviewers)
- Short staffing leading to neglect or delayed care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the kindness of your therapy team; how often do residents in the rehab wing get to work with them?
- 2What specific protocols do you have in place to ensure residents are safe and monitored to prevent falls in their rooms?
- 3How does the nursing team manage medication schedules to ensure everyone receives the right dosage at the right time?
- 4Could you tell us about the daily activities and social engagement opportunities available for residents, especially those in memory care?
- 5What is the process for communicating important medical updates or changes in care to family members?
- 6How does the facility handle facility maintenance and cleaning schedules to ensure a comfortable environment for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The nurse did not lock my dads wheelchair and he ended up falling on the floor. The nurse that wrote a report lied in the report stating my dad fell onto his bottom which he actually fell on his hip and hit his head on the floor.”
“The staff allowed my family member to fall out of bed. They have no precautions for at risk residents for falls. In less than one week my family member had 2 falls, found crawling on the floor, left in recliner all night in soaked urine.”
“My mom was 82 years old when she went into the nursing home 10 months ago..lively, Sprite very funny lady with dementia... It is such a dirty place.. some good nurses but some pretty bad ones too..my mom was doped up with benzos to the point hospice thought she was actively dying.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Green Bay Health Services shows a concerning pattern of recurring deficiencies, with 12 complaint-triggered violations indicating families have filed reports about care issues. The facility repeatedly struggles with abuse prevention policies, medication management, and fire safety systems across multiple surveys. While all deficiencies show correction dates, the persistent recurrence of similar problems in abuse prevention and pharmacy services suggests ongoing systemic challenges that families should carefully consider.
Aug 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 18, 2025Routine13
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 18, 2025Complaint3
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Feb 20, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 30, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
Green Bay Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 36 of 58
Ownership & Management
Owners
Nshc Wisconsin LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit greenbayhs.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Oaks Fam Care Ctr - Damian Hou
< 1 miAssisted Living · Green Bay, WI
Hil Westplain
< 1 miAssisted Living · Green Bay, WI
Clarity Care Shawano Ave Apartments
< 1 miAssisted Living · Green Bay, WI
Ridge Pointe Cbrf
1.1 miAssisted Living · Green Bay, WI
Lafrank Cbrf
1.8 miAssisted Living · Green Bay, WI
New Perspective-Howard
2.3 miAssisted Living · Howard, WI