Grantsbrook Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise dedicated and compassionate individual nursing staff. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While some families report positive experiences with the therapy team, the recurring reports of neglect, poor hygiene, and communication failures are deeply concerning. We strongly recommend visiting the facility unannounced to inspect the cleanliness of shared bathrooms and asking management directly about their specific protocols for family communication and staffing ratios.
Google Reviews
Google Reviews
32 reviews on Google“Grantsbrook Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising individual staff members and therapy services, while others report severe neglect and poor facility conditions. Common criticisms include understaffing, lack of communication, and unhygienic shared bathrooms, leading to significant concerns regarding the quality of care for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual nursing staff
- Effective rehabilitation therapy team
- Friendly and welcoming atmosphere noted by some visitors
- Helpful admission and discharge support
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 6 reviewers)
- Poor facility cleanliness, specifically shared bathrooms (mentioned by 4 reviewers)
- Lack of communication with family members (mentioned by 4 reviewers)
- Outdated facility and small, cramped room layouts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed concerns about response times, could you walk me through the call-light system and how you ensure timely assistance for residents?
- 2With the facility having a 3-star staffing rating, what specific strategies are in place to ensure consistent care and attention for residents during shift changes?
- 3I noticed some feedback regarding shared bathroom hygiene; could you explain your daily cleaning schedule and the protocols for maintaining those specific areas?
- 4What is your standard process for keeping family members updated on changes in a resident's health or care plan to ensure we stay well-informed?
- 5Since the facility has a 5-star CMS rating but some reviews mention the building layout, how do you maximize the space and comfort for residents living in the shared rooms?
- 6Could you describe the daily activity schedule and how you encourage residents to participate to ensure they feel engaged and part of the community?
Personalized based on this facility's data
Key Review Excerpts
“The nurse told her she would come back when she was done. The nurse should've stopped her from cleaning and sought out the cleaning staff. She needed help and the nurse just walked out and left her.”
“The shared bathroom was so nasty that I ended up cleaning it myself. It still wrecked badly of urine after that.”
“Management should not push back against anyone who wants an external hospice company to help a resident inside Grantsbrook. Management and communication are a problem here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grantsbrook has faced consistent issues across multiple surveys, with families filing complaints about neglect reporting, daily care assistance, dietary accommodations, and living conditions. The facility shows recurring problems in resident assessment and care planning, administration and quality oversight, and fire safety systems. While most deficiencies have correction dates, the pattern of repeated violations in core care areas and complaint-triggered investigations suggests ongoing quality concerns families should carefully evaluate.
May 12, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
May 12, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Apr 4, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 22, 2023Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Ownership & Operations
Who Operates This Facility
Grantsbrook Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 1 of 44 (Best)
Ownership & Management
Owners
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit grantsbrook.com
Medicare data downloads
Original nursing home datasets
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