Grandview Nursing and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 107 Google reviews
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What this means for your family
Grandview has a well-regarded rehabilitation therapy program and a clean, modern environment, which may benefit short-term recovery patients. However, the recurring, serious reports of slow call-bell response times and neglect of basic needs are major red flags. Families should conduct an unannounced visit and specifically observe how quickly staff respond to call bells before making a decision.
Google Reviews
Google Reviews
107 reviews on Google“Grandview Nursing and Rehabilitation receives highly polarized feedback, with many reviewers praising the facility as clean and the staff as compassionate, while a significant number of families report severe neglect. Common criticisms involve dangerously slow response times to call bells, poor communication regarding medical status, and issues with basic care like hydration and medication management. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming reports of understaffing and neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate frontline staff
- Clean and well-maintained facility environment
- Effective and dedicated rehabilitation therapy team
- Active and engaging activity programs
Concerns
- Extremely slow or non-existent response to call bells (mentioned by 8 reviewers)
- Understaffing leading to neglect of basic needs (hydration, toileting, feeding) (mentioned by 7 reviewers)
- Poor communication with families regarding medical status and incidents (mentioned by 4 reviewers)
- Medication management errors or missed doses (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; what is your current process for keeping families updated on a loved one’s daily health status or any changes in their care plan?
- 2Given the importance of timely assistance, could you walk me through how your staff is alerted when a resident needs help and what the expected response time is for call bells?
- 3I understand that medication management is a critical part of care; what specific protocols do you have in place to ensure that doses are administered accurately and on schedule?
- 4Many families appreciate the active social calendar here; could you tell me more about how you encourage residents to participate in these activities and how you accommodate those with different mobility levels?
- 5With the current staffing levels, how do you ensure that residents receive consistent support with daily essentials like hydration, nutrition, and personal hygiene throughout the day and night?
- 6What steps is the facility taking to address the recent health inspection findings to ensure that the quality of care remains high and consistent for all residents?
Personalized based on this facility's data
Key Review Excerpts
“I rang the bell and 2.5 hours nobody came so. Her drinks were across the room and she couldn't walk so she was not getting anything to drink or eat.”
“The therapy was exceptional. Our loved one did not progress as hoped and was transferred to more long term care which was also very good. The staff was friendly and kind.”
“One time 'rang' the fake bell & watched clock 3 HOURS & then the aide told me I didn't ring. I can't imagine how they treat the residents that have dementia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with 116 deficiencies across 21 surveys, with 85 complaint-triggered violations indicating families have repeatedly filed reports about care issues. The most persistent problems involve food service and nutrition, accident prevention and safety hazards, and medication management. While the facility claims to correct issues, the same problems keep recurring across multiple surveys, suggesting systemic care quality concerns that families should carefully consider before placement.
Apr 17, 2026Routine12
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Dec 4, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Dec 3, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 4, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jul 18, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Have policies on smoking.
Jul 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Oct 4, 2025
$44,935
Fine
Jul 18, 2025
$12,438
Payment Denial
Jan 15, 2025
30-day denial
Payment Denial
Jul 25, 2024
6-day denial
Payment Denial
Feb 12, 2024
39-day denial
Fine
Feb 12, 2024
$91,675
Payment Denial
Aug 11, 2023
46-day denial
Fine
Aug 11, 2023
$8,193
Ownership & Operations
Who Operates This Facility
Grandview Nursing and Rehabilitation
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 13 of 20
Ownership & Management
Owners
Grandview Acquistion Holdings LLC
Owner · Organization
Kurland, Benjamin
Owner (parent company)
Kurland, Dov
Owner (parent company)
Rubin, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit grandviewnr.com
Medicare data downloads
Original nursing home datasets
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