Grandview Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
The clinical staff, particularly the nurses and respiratory therapists, are highly regarded for their compassionate care. However, you should be aware of recent, consistent complaints regarding administrative leadership and their handling of resident rights. I recommend scheduling a meeting with the administrator specifically to discuss their policies on resident advocacy and communication before committing.
Google Reviews
Google Reviews
19 reviews on Google“Grandview Healthcare Center receives polarized feedback, with many families praising the nursing staff and respiratory therapists for their compassionate, high-quality care. However, recent reviews highlight significant friction with the facility's administration, specifically regarding resident rights, communication, and restrictive policies on emotional support animals. While the clinical team is frequently lauded, the administrative leadership is a recurring point of contention for families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Highly regarded respiratory therapy team
- Clean and well-maintained facility
- Engaging activities for residents
Concerns
- Poor administrative leadership and lack of empathy regarding resident rights (mentioned by 3 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the specialized focus on respiratory therapy here, how does your team coordinate care for residents who require that level of daily support?
- 2I noticed that staffing levels can fluctuate; could you walk me through how your current team manages daily care needs to ensure residents receive consistent attention?
- 3We value clear communication; what is the standard process for families to stay updated on their loved one's health status and any changes in their care plan?
- 4I see that you engage with feedback online; how do you incorporate family input and concerns into your administrative decision-making process?
- 5Could you share how your activity calendar is tailored to keep residents engaged and social, especially for those who might be less mobile?
- 6In the event of a sudden health change or medical emergency, what is your facility's protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are truly amazing—kind, attentive, and deeply dedicated to their patients. The service is top-notch, the facility is immaculately clean.”
“Grandview Care Center has been home for our parent for two years. All of the staff are exceptional at what they do! They treat us like family, and we always look forward to going there.”
“Administrator makes decisions without thinking about the residents needs or rights.. Lacks EMPATHY and knowledge of residents ESA, yet strips the rights of the resident based on ignorance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grandview Healthcare Center has recurring issues with fire safety systems and resident assessment processes that persist across multiple surveys, with families filing complaints about abuse reporting and quality of care. The facility shows ongoing problems with fire alarm maintenance, sprinkler systems, resident care planning, and has had deficiencies in medication management and infection control. While all issues have correction dates, the pattern of repeated fire safety violations and complaint-triggered deficiencies suggests systemic challenges that warrant careful consideration.
Apr 15, 2026Routine4
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 9, 2025Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 29, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 3, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nov 8, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 19, 2026InspectionClean
Fed violations: 0, State violations: 0
Apr 15, 2026InspectionClean
Fed violations: 2, State violations: 0
Jan 5, 2026ComplaintClean
Fed violations: 0, State violations: 0
Dec 4, 2025ComplaintClean
Fed violations: 1, State violations: 0
Nov 13, 2025ComplaintClean
Fed violations: 0, State violations: 0
May 12, 2025InspectionClean
Fed violations: 0, State violations: 0
Apr 9, 2025InspectionClean
Fed violations: 3, State violations: 0
Dec 5, 2024ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Grandview Healthcare Center
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 25 of 89
Ownership & Management
Owners
Gorgona Sub Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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