Grand Village
Strong Medicare quality ratings; families often praise kind and attentive memory care staff. Still worth an in-person visit.
based on 16 Google reviews

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What this means for your family
While the memory care unit has received specific praise, the facility has a concerning history of reports regarding medical neglect and poor communication. We strongly advise families to conduct unannounced visits and ask detailed questions about their protocols for medical emergencies and how they ensure consistent communication with off-site family members.
Google Reviews
Google Reviews
16 reviews on Google“Grand Village receives highly polarized feedback, with significant concerns regarding medical neglect, poor communication, and unprofessional staff behavior. While some families praise the memory care unit and individual staff members for being attentive, others report serious issues including medication errors, unexplained injuries, and a lack of responsiveness from management. Prospective families should be aware of a recurring pattern of complaints regarding the facility's inability to provide consistent, high-quality care.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive memory care staff
- Some individual nurses and aides show genuine care
- Respectful treatment reported by some families
Concerns
- Neglect and poor quality of medical care (mentioned by 4 reviewers)
- Poor communication and difficulty reaching residents (mentioned by 3 reviewers)
- Unprofessional or confrontational staff behavior (mentioned by 3 reviewers)
- Understaffing and high staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that your CMS staffing rating is high, how do you ensure that this consistent staffing translates into reliable, daily communication with family members regarding their loved one's status?
- 2I noticed some concerns regarding medication management in the community; could you walk me through your current process for ensuring accuracy and timely administration of medications?
- 3With recent feedback regarding the dining experience, what steps are you taking to improve the quality and variety of meals served to residents?
- 4How does your leadership team handle situations where family members feel their concerns about care quality aren't being addressed promptly?
- 5I appreciate that you actively respond to feedback online; how do you use that resident and family input to drive specific improvements in your daily operations?
- 6Could you describe how your team manages medical needs and emergencies during overnight shifts to ensure residents remain safe and well-monitored?
Personalized based on this facility's data
Key Review Excerpts
“The staff in the Memory Care Unit are kind, attentive, creative, and have been wonderful with my family member!”
“My Dad was at Grand Village and he was neglected... They did not order any tests and did nothing to find the cause. He lost significant weight.”
“The staff always seem to be confrontational. There is a lack of communication that creates a quality of care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grand Village shows concerning patterns with families filing multiple complaints that triggered inspections, resulting in 34 deficiencies over recent surveys. The facility repeatedly struggles with treatment and care quality, medication management, and fire safety systems, with the same issues recurring across multiple inspections from 2023 through 2025, suggesting persistent problems that warrant careful scrutiny during any visit.
May 21, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 29, 2024Routine9
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 27, 2023Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Sep 12, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Grand Village
government
Ownership & Management
Owners
County of Itasca
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit grandvillagemn.org
Medicare data downloads
Original nursing home datasets
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