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Nursing HomeMedicaid Top Rated

Grand Village

Strong Medicare quality ratings; families often praise kind and attentive memory care staff. Still worth an in-person visit.

923 Hale Lake Pointe, Grand Rapids, MN 55744114 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 16 Google reviews

5
4
3
2
1
Grand Village Nursing Home in Grand Rapids, MN — Street View
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What this means for your family

While the memory care unit has received specific praise, the facility has a concerning history of reports regarding medical neglect and poor communication. We strongly advise families to conduct unannounced visits and ask detailed questions about their protocols for medical emergencies and how they ensure consistent communication with off-site family members.

Google Reviews

Google Reviews

16 reviews on Google
Grand Village receives highly polarized feedback, with significant concerns regarding medical neglect, poor communication, and unprofessional staff behavior. While some families praise the memory care unit and individual staff members for being attentive, others report serious issues including medication errors, unexplained injuries, and a lack of responsiveness from management. Prospective families should be aware of a recurring pattern of complaints regarding the facility's inability to provide consistent, high-quality care.

Quality Themes

Tap a score for details
Food2.0Staff3.0CleanN/AActivitiesN/AMeds1.0Memory8.0Comms1.0ValueN/A

Strengths

  • Kind and attentive memory care staff
  • Some individual nurses and aides show genuine care
  • Respectful treatment reported by some families

Concerns

  • Neglect and poor quality of medical care (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching residents (mentioned by 3 reviewers)
  • Unprofessional or confrontational staff behavior (mentioned by 3 reviewers)
  • Understaffing and high staff turnover (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(4)'20(2)'23(1)'25(1)

Distribution · 18 analyzed

5
5
4
1
3
1
2
3
1
8

How They Respond to Reviews

38%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that your CMS staffing rating is high, how do you ensure that this consistent staffing translates into reliable, daily communication with family members regarding their loved one's status?
  • 2I noticed some concerns regarding medication management in the community; could you walk me through your current process for ensuring accuracy and timely administration of medications?
  • 3With recent feedback regarding the dining experience, what steps are you taking to improve the quality and variety of meals served to residents?
  • 4How does your leadership team handle situations where family members feel their concerns about care quality aren't being addressed promptly?
  • 5I appreciate that you actively respond to feedback online; how do you use that resident and family input to drive specific improvements in your daily operations?
  • 6Could you describe how your team manages medical needs and emergencies during overnight shifts to ensure residents remain safe and well-monitored?

Personalized based on this facility's data


Key Review Excerpts

The staff in the Memory Care Unit are kind, attentive, creative, and have been wonderful with my family member!

Memory care family member · 2016★★★★★

My Dad was at Grand Village and he was neglected... They did not order any tests and did nothing to find the cause. He lost significant weight.

Long-term resident's family · 2018☆☆☆☆

The staff always seem to be confrontational. There is a lack of communication that creates a quality of care.

Family member · 2019☆☆☆☆
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.97hrs
OK
Registered nurses for medical care
Total Nursing
4.38hrs
OK
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MN
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
15.3%
MN
21.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.5%
MN
12.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.4%
MN
24.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MN
97.3%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
5.3%
MN
4.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
MN
88.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.3%
Better than Avg
Here
89.3%
US
79.8%
MN
82.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MN
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (8.0)
3 complaint-triggered
$8,435 in fines

Grand Village shows concerning patterns with families filing multiple complaints that triggered inspections, resulting in 34 deficiencies over recent surveys. The facility repeatedly struggles with treatment and care quality, medication management, and fire safety systems, with the same issues recurring across multiple inspections from 2023 through 2025, suggesting persistent problems that warrant careful scrutiny during any visit.

May 21, 2025Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 11, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 29, 2024Routine
9
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jul 31, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 27, 2023Routine
9
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Sep 12, 2023Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grand Village

Organization Type

government

Ownership & Management

Owners

County of Itasca

Owner · Organization

100%

Key personnel

Johnson, JohnOfficer / DirectorRohling, AustinOfficer / DirectorSmith, CoryOfficer / DirectorSnyder, TerryOfficer / DirectorTrunt, LeoOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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