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Nursing HomeMedicaid

Graham Healthcare and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

811 Snowbird Road, Robbinsville, NC 2877180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 10 Google reviews

5
4
3
2
1
Graham Healthcare and Rehabilitation Center Nursing Home in Robbinsville, NC — Street View
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What this means for your family

This facility is highly regarded for its intimate, family-like atmosphere and consistent cleanliness, making it a strong candidate for those seeking a smaller care environment. While recent reviews are overwhelmingly positive, families should schedule an in-person tour to observe staff-to-resident interactions firsthand, as the most recent feedback lacks specific operational details.

Google Reviews

Google Reviews

10 reviews on Google
Graham Healthcare and Rehabilitation Center is described by families as a small, clean facility with a family-like atmosphere where residents receive personalized attention. Reviewers frequently highlight the caring nature of the staff and the facility's commitment to maintaining a clean environment, particularly for those in memory care.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities10.0MedsN/AMemory10.0CommsN/AValueN/A

Strengths

  • Caring and friendly nursing staff
  • Consistently clean facility and rooms
  • Small, family-like environment
  • Active engagement and social interaction for residents

Rating Trends

Tap a year to see what changed

2345.02015(1)5.02017(1)5.02019(1)4.52024(2)5.02025(4)5.02026(1)

Distribution · 10 analyzed

5
9
4
1
3
0
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the facility has such a cozy, small-scale feel, how do you ensure every resident gets personalized attention during busy shifts?
  • 2We've heard wonderful things about how clean the rooms are kept; what is your daily routine for maintaining that level of cleanliness?
  • 3With the staff being described as so friendly and caring, how do you foster that kind of positive culture among the nursing team?
  • 4What kind of daily social activities or group engagements do you have planned to keep residents active and connected?
  • 5How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
  • 6How do you approach staffing levels to ensure that the high quality of care and social interaction remains consistent for all 80 residents?

Personalized based on this facility's data


Key Review Excerpts

Because it's a small facility it has a family like quality, where residents are loved and cared for. My mom has the social interaction that she needs and she is safe.

Memory care family member · 2024★★★★

The facility smells clean as you walk around. The rooms are cleaned every day, and deep cleaned every few months.

Memory care family member · 2024★★★★

My grandmother gets to see her childhood friends and there are lots of activities for the residents to participate in! The food always looks and smells so good!

Long-term resident's family · 2015★★★★★
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility39.6%
Worse than Avg
Here
39.6%
US
19.5%
NC
21.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
19.4%
NC
21.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
NC
91.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.5%
NC
14.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
14.4%
NC
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
81.8%
NC
80.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.9%
Worse than Avg
Here
65.9%
US
79.8%
NC
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (5.6)
6 complaint-triggered

This facility has concerning complaint-driven issues, with families filing reports that led to 6 deficiencies in 2023-2024, including problems with resident belongings protection and care planning. The most recurring problems involve care planning assessments, infection control, and building safety systems. While the facility has provided correction dates for all deficiencies, the pattern of family complaints about fundamental care issues and repeated problems with resident assessments suggests ongoing quality challenges that warrant careful evaluation during visits.

Mar 5, 2026Routine
4
0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Dec 19, 2024Routine
5
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Jul 18, 2024Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jul 20, 2023Complaint
5
0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jul 20, 2023Routine
5
0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Graham Healthcare and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 25 of 44

Ownership & Management

Key personnel

Boice, GaleOfficer / DirectorJohnson, DianneOfficer / DirectorPrinciple Long Term Care, INC.ManagerStephens, DonnaManagerBoice, GaleAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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