Gracewood Health & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (90%)
- High RN turnover (83%)
Below average in OK · Critically understaffed (RN) · Very high staff turnover · Below chain average · No penalties on record
What this means for your family
While some families have reported positive experiences with rehab and long-term care in the past, the recent trend of reviews is highly concerning. We strongly advise you to conduct an unannounced visit to inspect the facility's cleanliness and observe staff-to-resident interactions before making a decision.
Google Reviews
Google Reviews
19 reviews on Google“Gracewood Health & Rehab receives highly polarized feedback, with some families praising the attentive care and rehab services, while others report severe neglect, poor facility conditions, and rude staff. Recent reviews from 2024 and 2025 are predominantly negative, highlighting significant concerns regarding staffing levels and the quality of care. While some long-term family members appreciate the staff's efforts, the frequency of complaints about cleanliness and communication suggests a decline in operational standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehab therapy services
- Supportive staff for long-term care transitions
- Friendly and helpful individual staff members
Concerns
- Chronic understaffing and slow response times (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 4 reviewers)
- Poor facility maintenance and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a high priority for your residents, what specific steps is the facility taking to ensure consistent, timely responses to call lights and daily needs?
- 2I noticed some concerns regarding the facility's overall maintenance; what is your current plan or schedule for deep cleaning and addressing repairs in resident living areas?
- 3How do you foster a professional and supportive culture among your team to ensure that every resident feels treated with kindness and respect at all times?
- 4Since your rehab therapy services are highly regarded, how do you integrate those therapy goals into the daily routine for long-term residents who aren't in active rehab?
- 5What proactive measures are in place to ensure that families are kept well-informed and updated regarding their loved one’s health status and any changes in care?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and communicating with family members during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“The facility could use some updates but the staff there is amazing! Don’t always look at the surface it goes much deeper they gave the care I knew we could not give him at home!”
“I found the staff to be friendly and good, although it was understaffed occasionally. It was depressing at first but during his stay they remodeled the building.”
“They are understaffed and the staff they employ is sub-par, slow to respond, rude, verbally abusive. The place stinks. Holes in walls the ceiling had a huge hole aprox 2x3 feet insulation hanging down.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gracewood Health & Rehab has received family complaints leading to citations for infection control, daily care assistance, and unlicensed staff. The facility shows recurring issues with fire safety systems, medication management, and daily care that persist across multiple surveys from 2022 to 2025, though all deficiencies have correction dates indicating the facility addresses problems when identified.
Apr 6, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 14, 2025Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Jan 14, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 3, 2024Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Nov 13, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 28, 2023Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Gracewood Health & Rehab
for profit
Chain Affiliation
Bradford Montgomery
11 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 11
Ownership & Management
Owners
Montgomery, Bradford
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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