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Nursing HomeMedicaid Investigative

Graceland Rehabilitation and Nursing Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1250 Farrow Road, Whitehaven · Memphis, TN 38116240 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 15 Google reviews

Graceland Rehabilitation and Nursing Care Center Nursing Home in Memphis, TN — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (10 vs median 5.0)
  • High staff turnover (51%)

Bottom 25% in TN · Below recommended RN staffing · $342,603 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While the facility may appear clean during initial tours, the recurring reports of hostile management and neglectful care are significant red flags. We strongly recommend that you speak directly with current residents' families and request a detailed explanation of how the facility handles personal property and medical oversight before making a decision.

Google Reviews

Google Reviews

15 reviews on Google
Graceland Rehabilitation and Nursing Care Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff professionalism, management hostility, and patient neglect. While some visitors praise the facility's cleanliness and the demeanor of front-line staff, multiple families have reported serious issues including theft of personal belongings, poor hygiene standards, and inadequate medical oversight.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean6.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Clean, well-maintained lobby and common areas
  • Friendly front-desk and housekeeping staff
  • Initial positive impressions for prospective visitors

Concerns

  • Hostile and disrespectful management (mentioned by 4 reviewers)
  • Neglect of patient hygiene and basic care needs (mentioned by 3 reviewers)
  • Theft of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02024(4)2.62025(10)5.02026(2)

Distribution · 16 analyzed

5
9
4
0
3
0
2
0
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We noticed the lobby and common areas are very well-maintained; what kind of daily social activities or group outings do you organize for residents to enjoy these spaces?
  • 2How does the nursing team ensure that personal hygiene and daily grooming needs are consistently met for every resident?
  • 3What specific steps are in place to ensure clear and timely communication between the clinical staff and family members regarding a resident's health updates?
  • 4With the recent focus on improving facility standards, what specific changes are being made to the dining experience and meal quality?
  • 5How does the facility manage the security of residents' personal belongings to prevent any loss or theft?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?

Personalized based on this facility's data


Key Review Excerpts

My mother reached out to me and told me that her items keep growing legs and leaving her room.

Long-term resident's family · 2024☆☆☆☆

I would arrive and see food all over the floor because they failed to do their job.

Long-term resident's family · 2025☆☆☆☆

the staff doesn’t care about the patients they pretend to they put on a show for people , the manger TOYA is very disrespectful & very hostile.

Visitor · 2025☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.22hrs
79%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility52.9%
Worse than Avg
Here
52.9%
US
93.4%
TN
89.5%
Shelby
87.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
19.4%
TN
20.1%
Shelby
17.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.2%
Mixed vs Avgs
Here
21.2%
US
19.5%
TN
31.9%
Shelby
22.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
12.1%
TN
12.9%
Shelby
13.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.6%
Worse than Avg
Here
11.6%
US
4.9%
TN
5.2%
Shelby
6.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
14.4%
TN
14.6%
Shelby
13.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility5.2%
Worse than Avg
Here
5.2%
US
81.8%
TN
79.4%
Shelby
73.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility6.3%
Worse than Avg
Here
6.3%
US
79.7%
TN
79.8%
Shelby
70.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
TN
1.6%
Shelby
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
3penalties
Well above state avg (5.9)
22 complaint-triggered
$342,603 in fines

Nearly half of the 47 deficiencies at Graceland were triggered by family complaints, indicating ongoing concerns from relatives about care quality. The facility has struggled most with medication management, infection control, and nursing staffing adequacy. While all deficiencies show correction dates, problems persist across multiple surveys, with recurring issues in medication handling and infection prevention appearing as recently as 2024-2025, suggesting systemic challenges remain unresolved.

May 13, 2025Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 13, 2025Routine
14
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 29, 2025Complaint
3
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 1, 2024Complaint
16
0725Immediate jeopardy · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Immediate jeopardy · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 17, 2021Routine
2
0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jul 11, 2019Routine
9
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0022Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0920Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0353Minimal · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

May 13, 2025

$39,293

Fine

May 1, 2024

$303,310

Payment Denial

May 1, 2024

145-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Graceland Rehabilitation and Nursing Care Center

Organization Type

for profit

Ownership & Management

Key personnel

Lichtschein, RaphaelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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