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Assisted Living

Grace Hill Ranch LLC

Families consistently rate this highly — reviewers highlight high staff-to-patient ratio. Schedule a visit to confirm the fit.

37509 North 16th Street, Phoenix, AZ 85086Licensed & Active
Google rating
5.0/5

based on 16 Google reviews

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What this means for your family

Grace Hill Ranch is an excellent choice for families seeking a high level of personalized attention and a low staff-to-patient ratio. The facility excels in memory care and end-of-life support, providing a truly home-like atmosphere.

Google Reviews

Google Reviews

16 reviews analyzed
Grace Hill Ranch is highly regarded by families for providing compassionate, person-centered care, particularly for those with memory issues or end-of-life needs. Reviewers consistently praise the high staff-to-patient ratio and the warm, family-like atmosphere of the facility.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean9.0ActivitiesN/AMedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • High staff-to-patient ratio
  • Compassionate and attentive caregivers
  • Person-centered memory care
  • Warm and welcoming environment

Rating Trends

Tap a year to see what changed

2345.02023(12)5.02024(1)5.02025(2)5.02026(1)

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since your team is known for such a warm and welcoming environment, how do you help new residents transition into the community during their first few weeks?
  • 2With your focus on person-centered memory care, how do you tailor daily routines to match each resident's unique personality and history?
  • 3How does the high level of attentive care provided by your staff translate into the way they handle medical emergencies or changes in health during the night?
  • 4What are some of the favorite daily activities or social gatherings that the residents here look forward to most?
  • 5I noticed how much you value feedback from families; how do you typically involve us in the care planning process to ensure our loved one's needs are met?
  • 6How do the caregivers ensure that each resident's specific preferences for daily routines are respected and maintained?

Personalized based on this facility's data


Key Review Excerpts

At the time there were four care givers for ten patients, WOW! I visited five assisted living homes and most of them only had one to two care givers for up to eight patients.

New resident's family · 2024★★★★★

They went above and beyond to make sure she was comfortable, cared for, safe, and loved. After my mom's last surgery I knew she could no longer live at home and care for herself, and everyone at Grace Hill did their best to make it feel like home.

End-of-life care family member · 2023★★★★★

The caring staff of Grace Hill Ranch took EXCELLENT care of our father during a very challenging time! All of the staff is superb but a special recognition to Anne and Cesar!

Long-term resident's family · 2023★★★★★
Source: 16 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

1total
1deficiencies
May 7, 2025Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaints 00104992 and 00108504 conducted on May 7, 2025:

b. Service PlansR9-10-808.A.3.bCorrected May 8, 2025

Based on document review, record review, and interview, the manager failed to ensure a written service plan include the correct level of service the resident received for one of two residents reviewed. The deficient practice posed a risk as the service plan did not reinforce and clarify services to be provided to a resident. Findings include: 1. A.R.S. § 36-401.38 defines "Supervisory care services" to mean general supervision, including daily awareness of resident functioning and continuing needs, the ability to intervene in a crisis, and assistance in the self-administration of prescribed medications. 2. A.R.S. § 36-401.38 defines "Personal care services" to mean assistance with activities of daily living that can be performed by persons without professional skills or professional training and includes the coordination or provision of intermittent nursing services and the administration of medications and treatments by a nurse who is licensed pursuant to title 32, chapter 15 or as otherwise provided by law. 3. R9-10-101.135 defines "Medication administration" means restricting a patient's access to the patient's medication and providing the medication to the patient or applying the medication to the patient's body, as ordered by a medical practitioner. 4. Review of R2’s record revealed a written service plan dated October 1, 2024, indicating R2 received supervisory care services. This service plan stated, "R2 will be receiving medication administration from the facility. 5. During an interview, E1 reported that R2 received medication administration from the facility and received personal care services. E1 acknowledged R2's service plan did not include the correct level of service the resident was receiving.

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References & Resources

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