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Nursing HomeMedicaid Investigative

Grace Care Center of Henrietta

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

807 W Bois D Arc, Henrietta, TX 7636560 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 7 Google reviews

5
4
3
2
1
Grace Care Center of Henrietta Nursing Home in Henrietta, TX — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (17 vs median 8.0)

Bottom 25% in Texas · Below recommended RN staffing · $13,627 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

The facility appears to have a very dedicated management team and a welcoming atmosphere for those seeking spiritual connection. However, you should verify that their contact information is current before attempting to reach them, and be prepared to ask about staff professionalism during your initial tour.

Google Reviews

Google Reviews

7 reviews analyzed
Families may find comfort in the facility's religious-oriented management and highly positive sentiment from some long-term visitors. However, significant concerns exist regarding communication accessibility and reports of unprofessional behavior from specific nursing staff.

Quality Themes

Tap a score for details
FoodN/AStaff3.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Highly recommended by some former rehab patients
  • Management team focused on collaborative care
  • Strong religious/spiritual atmosphere

Concerns

  • Difficulty contacting the facility via phone or email

Rating Trends

Tap a year to see what changed

2345.02013(1)2.02015(1)5.02021(2)4.52024(2)3.02025(2)

Distribution

5
3
4
0
3
0
2
1
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the collaborative approach of your management team; how does that teamwork translate to the daily care of residents?
  • 2With the strong spiritual atmosphere here, are there specific religious services or chaplain visits scheduled throughout the week?
  • 3How do you ensure that family members can easily get in touch with the nursing staff or administration if they have a quick question?
  • 4What specific steps are being taken to improve staffing levels and ensure consistent care for every resident?
  • 5Could you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health during the night?
  • 6What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I want everybody to know the Grace care center of Henrietta is wonderful blaze and if you need somewhere to send your family member, I would recommend this place to be the very first place you check out

Rehab patient · 2025★★★★★

Seemingly impossible to contact via phone or emails listed. I have asked for help to contact through social media. Your company needs to update this information immediately for existing and future clients.

Prospective client/Family member · 2025☆☆☆☆

Nurse Nancy was very rude to my family while we were there, and I can only imagine how rude she was to my Grandmother who was staying there.

Long-term resident's family · 2015★★☆☆☆
Source: 7 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility41.3%
Worse than Avg
Here
41.3%
US
19.5%
TX
18.4%
Clay
19.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
19.4%
TX
14.2%
Clay
19.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Clay
10.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
14.4%
TX
16.1%
Clay
15.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.8%
Mixed vs Avgs
Here
11.8%
US
15.4%
TX
9.4%
Clay
19.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Clay
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
81.8%
TX
89.2%
Clay
85.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
3penalties
Near state avg (9.1)
41 complaint-triggered
$13,627 in fines

Grace Care Center has significant ongoing concerns with 28 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility shows persistent problems across nursing staffing, medication management, and dietary services, with repeated violations appearing across multiple surveys. While deficiencies are marked as corrected, the pattern of recurring issues in critical care areas suggests systemic challenges that families should carefully consider before placement.

Mar 5, 2026Complaint
1
0814MinorCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Nov 18, 2025Complaint
1
0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 30, 2025Routine
12
0803ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 25, 2025Complaint
24
0835SevereCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0837SevereCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0835SevereCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0837SevereCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0561ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0576ModerateCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760ModerateCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0803ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0561ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0576ModerateCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760ModerateCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0803ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jan 3, 2025Complaint
2
0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 25, 2024Complaint
6
0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0838ModerateCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0943ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0567MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Apr 25, 2025

$293,092

Payment Denial

Apr 25, 2025

5-day denial

Fine

Mar 8, 2024

$13,627

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nocona Hospital District

Organization Type

for profit

Management Company

EXTENDED CARE AT HENRIETTA LLC

Administrator

KAREN HOLMES

Ownership & Management

Owners

Extended Care at Henrietta LLC

Owner · Organization

Lapin, Zachary

Owner

Nocona Hospital District

Owner (parent company) · Organization

Key personnel

Meekins, GregManaging Control - Governing BodyMeekins, GregOfficer / DirectorExtended Care at Henrietta LLCManagerLapin, ZacharyManagerExtended Care at Henrietta LLCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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