Goshen Healthcare Community
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
While the rehab department receives praise, the facility has significant, recurring reports of staff inattentiveness and failure to manage medical emergencies. We strongly advise families to conduct unannounced visits during off-hours to personally verify the level of supervision and responsiveness before choosing this facility.
Google Reviews
Google Reviews
13 reviews analyzed“Goshen Healthcare Community receives highly polarized feedback, with recent visitors praising the rehab and physical therapy teams while others report severe concerns regarding neglect and unprofessionalism. Families frequently cite issues with staff responsiveness, poor oversight of medical conditions, and a lack of supervision in resident living areas.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Kind and friendly staff interactions
- Supportive transition assistance
Concerns
- Staff inattentiveness and lack of responsiveness (mentioned by 3 reviewers)
- Negligence regarding medical symptoms and emergency care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a high priority for our family, could you walk us through your specific protocols for ensuring accuracy and preventing errors?
- 2I understand that communication is vital; what is the standard process for keeping families updated on changes in a resident's health status or daily well-being?
- 3We read positive things about your physical therapy team; how do they coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
- 4What steps does the facility take to ensure that staff remain attentive and responsive to call lights, especially during evening or weekend shifts?
- 5In the event of a sudden change in a resident's condition, what is your specific protocol for assessing the situation and determining when to escalate care to emergency services?
- 6Could you share how you maintain cleanliness and hygiene standards throughout the facility, particularly in common areas and resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“I was there for rehab. Nurses, CNAs, Dietary excellent. Physical therapy staff awesome.”
“Every time I'm here the staff is only talking with only each other. 4 times a resident has had to be pushed out of my grandma's room.”
“I walked in rang the bell multiple times walked up and down the hallways calling out hello and I never got an answer. Scary to think if someone was in need of help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Goshen Healthcare Community has significant recurring problems with families filing complaints about resident abuse protection, medication management, and care quality. The facility shows persistent issues across fire safety systems, infection control, and resident rights that continue to appear in recent surveys through 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas suggests ongoing operational challenges that families should carefully consider.
Oct 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 24, 2025Routine22
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 4, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 18, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Apr 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Payment Denial
Jul 24, 2025
53-day denial
Fine
Apr 18, 2024
$29,617
Ownership & Operations
Who Operates This Facility
Goshen Healthcare Community
for profit
Ownership & Management
Owners
Vetras Healthcare LLC
Owner · Organization
Vetras, INC.
Owner · Organization
Contris, Paul
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit vetras.com
Medicare data downloads
Original nursing home datasets
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