Good Shepherd Services Ltd
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate and dedicated staff, making it a strong contender for those prioritizing a warm, family-like atmosphere. However, because some families have reported issues with rigid visitor policies and administrative transparency, we recommend scheduling a tour to specifically ask about their current visitor guidelines and how they handle billing inquiries.
Google Reviews
Google Reviews
15 reviews on Google“Good Shepherd Services Ltd receives high praise for its compassionate, attentive staff and welcoming environment, with many families describing it as a home-like setting where residents are treated with dignity. However, some families have reported significant frustrations regarding rigid, outdated visitor protocols and concerns about administrative billing practices and medication management. Prospective families should weigh the strong interpersonal care against potential communication gaps regarding facility policies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and clean facility environment
- Strong sense of teamwork among staff
- Dignified treatment of residents
Concerns
- Overly restrictive or outdated visitor protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your 5-star staffing rating, how do you ensure that the high level of compassionate care mentioned by families is consistently maintained across all shifts?
- 2I noticed some feedback regarding visitor access; could you walk me through your current visitation policy and how you balance safety with keeping families connected?
- 3With medication management being a priority for our family, could you explain your internal process for tracking and administering daily medications to ensure accuracy?
- 4How do you proactively communicate with family members regarding changes in a resident's health or care plan to ensure we always feel in the loop?
- 5Since you have a smaller community of 50 residents, what kind of daily activities or social programs do you offer to help residents build meaningful connections with one another?
- 6Could you tell me more about how your team coordinates with outside medical providers when a resident requires specialized care or faces an urgent health situation?
Personalized based on this facility's data
Key Review Excerpts
“The staff became her extended family sharing fun and laughter. Teamwork is truly the core of this care team.”
“The staff is compassionate, caring, and treat the residents with dignity and respect.”
“This company is only out for the money and not for the well-being of their patients. Overpriced for the less than mediocre services provided.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Good Shepherd Services shows recurring deficiencies across safety systems, infection control, and resident care areas over three recent surveys. The facility has faced issues with fire safety equipment, emergency preparedness, infection prevention, and basic resident care including accident prevention and bladder/bowel care. One family filed a complaint in 2023 regarding the facility's response to alleged violations. While all issues show correction plans, the pattern of repeat deficiencies suggests ongoing operational challenges families should carefully consider.
Apr 21, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 20, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 29, 2025Routine11
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Apr 11, 2024Routine5
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 19, 2023Routine4
Egress Deficiencies
Meet other general requirements that are deficient.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Good Shepherd Services Ltd
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit goodshepherdservices.org
Medicare data downloads
Original nursing home datasets
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