Good Shepherd Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High RN turnover (54%)
Bottom 25% in KY · Below recommended RN staffing · Worst in PLAINVIEW HEALTHCARE PARTNERS chain · $43,646 in fines · Very few deficiencies
What this means for your family
Good Shepherd is widely praised for its clean environment and dedicated, compassionate staff who treat residents like family. However, families should be aware of recent feedback regarding communication barriers, such as difficulty reaching residents by phone, and should clarify the facility's protocol for ensuring timely staff assistance during transitions.
Google Reviews
Google Reviews
61 reviews analyzed“Good Shepherd Health and Rehabilitation is highly regarded by many families for its clean, homelike environment and compassionate, attentive staff. While the vast majority of reviews praise the facility's active social calendar and quality rehabilitation services, a few recent concerns highlight issues with communication accessibility and occasional lapses in staff responsiveness during transitions or off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and family-oriented staff
- Clean, well-maintained, and odor-free facility
- Robust activities and community engagement program
- Effective rehabilitation therapy services
Concerns
- Difficulty reaching residents by phone (mentioned by 2 reviewers)
- Inconsistent staff responsiveness and assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility is quite active, what specific steps are taken to ensure that residents remain easily reachable by their families when they want to connect via phone?
- 2I noticed the facility has a strong reputation for its activities program; could you walk me through a typical week of engagement opportunities for someone with my loved one's interests?
- 3With a 118-resident capacity, how does the team ensure consistent, timely responsiveness to individual needs throughout the day and night?
- 4What specific quality improvement initiatives are currently underway to address the recent health inspection findings and elevate the facility's overall CMS rating?
- 5How does your nursing team coordinate with external specialists to manage medical emergencies, and what is your protocol for keeping families informed during those critical moments?
- 6I see that you prioritize a warm, family-oriented environment; how do you foster that culture among the staff to ensure every resident feels personally supported?
Personalized based on this facility's data
Key Review Excerpts
“One night he wanted a banana. Stores were all closed. Was around midnight. They went all over trying to find him one. Somehow they got it.”
“The facility is always clean and organized with a friendly staff eager to help. The building's administrator is very involved with staff and residents and is committed to the health and care of the residents.”
“The staff has been wonderful with my family, they have kept us informed during the pandemic and even let FaceTime him to see him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports against this facility, resulting in 11 complaint-triggered deficiencies across recent years. The main recurring issues involve care planning problems, accident prevention and safety hazards, and administration failures. While the facility has corrected individual violations, the same problems keep appearing across different surveys, suggesting systemic issues with maintaining consistent standards of care and safety protocols.
Dec 9, 2024Complaint1
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Sep 13, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 13, 2024Routine1
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nov 17, 2023Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Apr 20, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 31, 2019Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 13, 2024
$14,260
Fine
Nov 17, 2023
$5,197
Fine
Nov 17, 2023
$5,197
Fine
Nov 17, 2023
$5,198
Ownership & Operations
Who Operates This Facility
Good Shepherd Health and Rehabilitation
for profit
Chain Affiliation
Plainview Healthcare Partners
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 12 of 13 (Worst)
Ownership & Management
Owners
Phelps Ky Holdco LLC
Owner · Organization
Herskowitz, David
Owner (parent company)
Kasper, Aaron
Owner (parent company)
Moskowitz, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit goodshepherdhcp.com
Medicare data downloads
Original nursing home datasets
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