Good Shepherd Community Care and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in MO · Below recommended RN staffing · Above recommended total nurse staffing · $5,293 in fines
What this means for your family
This facility is frequently praised for its cleanliness and compassionate staff, making it a comfortable environment for many residents. However, families should be proactive in monitoring medication administration and meal quality, as some reviewers have noted concerns in these specific areas.
Google Reviews
Google Reviews
55 reviews on Google“Good Shepherd Community Care and Rehabilitation receives high praise from many families for its compassionate staff and clean environment. However, some reviewers have raised concerns regarding inconsistent communication, staff training, and the quality of meal service.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Positive environment for long-term residents
Concerns
- Inconsistent communication and staff training (mentioned by 2 reviewers)
- Issues with food temperature and quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility housing 69 residents, how do you ensure that families receive consistent and timely updates regarding their loved one's care plan?
- 2I understand that medication management is a high priority; could you walk me through the specific protocols your nursing team follows to ensure accuracy and safety?
- 3We’ve heard great things about the friendly atmosphere here, but we are interested in how you handle feedback regarding dining services to ensure meals are served at the right temperature and meet nutritional preferences?
- 4Given the importance of staff training, what does your ongoing professional development program look like for the nursing and support team?
- 5What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“A few CNA s could use additional training. And communication could be better. Several meals that should have at least been warm were cold. And not sure if correct meds were given after not having them when PT arrived.”
“Friendly helpful staff. Residents seem happy and have nice spaces to visit and enjoy activities.”
“They took excellent care of our grandma. Everyone was friendly and kind. The facility was very clean. Thankful for everyone at Good Shepard.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Good Shepherd Community Care has a concerning pattern of recurring deficiencies across multiple surveys, with electrical safety issues appearing three times and medication management problems identified twice across different years. The facility has faced repeated violations in care planning, safety protocols, and dietary services, suggesting ongoing operational challenges despite corrections being reported for each citation.
Apr 1, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 25, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 31, 2019Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Sep 25, 2023
$5,293
Ownership & Operations
Who Operates This Facility
Good Shepherd Community Care and Rehabilitation
nonprofit
Ownership & Management
Owners
Good Shepherd Nursing Home
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit goodshepherdlockwood.wixsite.com
Medicare data downloads
Original nursing home datasets
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