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Nursing HomeMedicaid Investigative

Good Shepherd Community Care and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

200 West 12th Street, Lockwood, MO 6568269 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 55 Google reviews

5
4
3
2
1
Good Shepherd Community Care and Rehabilitation Nursing Home in Lockwood, MO — Street View
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0/ 10
none Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Above average in MO · Below recommended RN staffing · Above recommended total nurse staffing · $5,293 in fines

Source: Medicare data

What this means for your family

This facility is frequently praised for its cleanliness and compassionate staff, making it a comfortable environment for many residents. However, families should be proactive in monitoring medication administration and meal quality, as some reviewers have noted concerns in these specific areas.

Google Reviews

Google Reviews

55 reviews on Google
Good Shepherd Community Care and Rehabilitation receives high praise from many families for its compassionate staff and clean environment. However, some reviewers have raised concerns regarding inconsistent communication, staff training, and the quality of meal service.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean9.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Clean and well-maintained facility
  • Positive environment for long-term residents

Concerns

  • Inconsistent communication and staff training (mentioned by 2 reviewers)
  • Issues with food temperature and quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(7)'20(4)'22(7)'24(1)'26(1)

Distribution · 47 analyzed

5
32
4
9
3
1
2
2
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the facility housing 69 residents, how do you ensure that families receive consistent and timely updates regarding their loved one's care plan?
  • 2I understand that medication management is a high priority; could you walk me through the specific protocols your nursing team follows to ensure accuracy and safety?
  • 3We’ve heard great things about the friendly atmosphere here, but we are interested in how you handle feedback regarding dining services to ensure meals are served at the right temperature and meet nutritional preferences?
  • 4Given the importance of staff training, what does your ongoing professional development program look like for the nursing and support team?
  • 5What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with the family immediately?

Personalized based on this facility's data


Key Review Excerpts

A few CNA s could use additional training. And communication could be better. Several meals that should have at least been warm were cold. And not sure if correct meds were given after not having them when PT arrived.

Family member · 2021★★☆☆☆

Friendly helpful staff. Residents seem happy and have nice spaces to visit and enjoy activities.

Visitor · 2019★★★★

They took excellent care of our grandma. Everyone was friendly and kind. The facility was very clean. Thankful for everyone at Good Shepard.

Grandchild of resident · 2018★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
65%
Registered nurses for medical care
Total Nursing
4.20hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility42.0%
Worse than Avg
Here
42.0%
US
14.4%
MO
19.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility39.1%
Worse than Avg
Here
39.1%
US
15.3%
MO
18.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
MO
16.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
15.5%
MO
23.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
93.4%
MO
84.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.2%
Better than Avg
Here
16.2%
US
19.5%
MO
25.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility53.6%
Worse than Avg
Here
53.6%
US
79.8%
MO
63.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility56.6%
Worse than Avg
Here
56.6%
US
81.8%
MO
65.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
MO
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (12.0)
$5,293 in fines

Good Shepherd Community Care has a concerning pattern of recurring deficiencies across multiple surveys, with electrical safety issues appearing three times and medication management problems identified twice across different years. The facility has faced repeated violations in care planning, safety protocols, and dietary services, suggesting ongoing operational challenges despite corrections being reported for each citation.

Apr 1, 2024Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0728Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 25, 2022Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jul 31, 2019Routine
5
0919Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Sep 25, 2023

$5,293

Ownership & Operations

Who Operates This Facility

Owner / Operator

Good Shepherd Community Care and Rehabilitation

Organization Type

nonprofit

Ownership & Management

Owners

Good Shepherd Nursing Home

Owner · Organization

100%

Key personnel

Finley, JoyManaging Control - Governing BodyHaubein, DavidManaging Control - Governing BodyHiggins, JimManaging Control - Governing BodyMayden, JaneManaging Control - Governing BodyRobinson, JudithManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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