Good Samaritan Society - Westbrook
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 5 Google reviews
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What this means for your family
The facility appears to be a supportive option for short-term rehabilitation, with family members highlighting a warm and welcoming staff. Because the majority of available reviews lack written detail, we recommend scheduling an in-person tour to observe daily operations and staff-resident interactions firsthand.
Google Reviews
Google Reviews
5 reviews on Google“Good Samaritan Society - Westbrook is primarily recognized by families for its rehabilitation services following medical events like strokes. While the available feedback is limited in detail, the facility is noted for providing a warm and welcoming environment for families during the transition to care.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff
- Effective physical therapy services
- Supportive environment for families
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 32 residents, how does the team ensure that each person receives personalized attention and maintains a close-knit community feel?
- 2Given the recent focus on health inspection standards, what specific improvements or changes has the facility implemented to enhance the quality of care?
- 3I’ve heard wonderful things about your physical therapy team; could you tell me more about how they tailor their programs to help residents maintain their mobility and independence?
- 4Since your staffing rating is quite strong, how do you foster that warm, welcoming environment that families seem to appreciate so much?
- 5Could you walk me through the daily activity schedule and how you help residents stay engaged and social throughout the week?
- 6In the event of a medical emergency, what is your protocol for coordinating care and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“Our very first day here, we were greeted so warmly. I stayed with Dad until bedtime the first day, and”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
6
measures
6
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints that triggered an infection control investigation. The most frequent issues involve medication management (appearing in all three surveys), infection control, and fire safety systems. While the facility has corrected each identified problem, the persistence of medication-related deficiencies and the complaint-triggered survey raise questions about sustained quality improvements that families should discuss during visits.
Mar 19, 2026Routine10
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 19, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 6, 2023Routine7
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Westbrook
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 38 of 88
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Fluit, Joel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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