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Good Samaritan Society - West Union

Strong Medicare quality ratings; families often praise compassionate and professional staff. Still worth an in-person visit.

201 Hall Street, West Union, IA 5217552 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 6 Google reviews

5
4
3
2
1
Good Samaritan Society - West Union Nursing Home in West Union, IA — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and the emotional support provided to families. Because most recent reviews are brief, we recommend scheduling an in-person tour to observe daily operations and ask specific questions about your loved one's unique care needs.

Google Reviews

Google Reviews

6 reviews on Google
Good Samaritan Society - West Union receives high praise for its compassionate and professional staff who provide strong emotional support to both residents and their families. While recent feedback highlights a warm, family-like environment, the limited number of detailed reviews makes it difficult to assess specific operational areas like dining or activities.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms10.0ValueN/A

Strengths

  • Compassionate and professional staff
  • Strong emotional support for families
  • Warm, home-like atmosphere

Rating Trends

Tap a year to see what changed

2343.82017(4)5.02024(2)5.02025(1)

Distribution · 7 analyzed

5
3
4
3
3
1
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the smaller capacity of 52 residents, how does the team foster that warm, home-like atmosphere while ensuring each resident receives consistent attention?
  • 2With the current staffing levels, what strategies do you use to ensure residents receive timely assistance throughout the day and night?
  • 3I noticed the facility has a strong reputation for emotional support; how do you involve families in the daily lives and care planning of their loved ones?
  • 4Could you walk me through how your team coordinates with local medical providers when a resident has an urgent health change or emergency?
  • 5What specific activities or social programs are currently most popular among residents to keep them engaged and active?
  • 6Regarding the recent health inspection findings, what steps has the facility taken to address those areas and improve the overall care experience?

Personalized based on this facility's data


Key Review Excerpts

Most caring professional people in all departments. Not only took care of dad but our entire family. We are forever grateful and miss all of you. ❤️

Long-term resident's family · 2025★★★★★

It truly feels almost like a real family home.

Visitor/Family · 2017★★★★
Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.14hrs
77%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

7

measures

Mixed Results

5

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
14.4%
IA
17.6%
Fayette
13.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.0%
Better than Avg
Here
12.0%
US
15.5%
IA
19.4%
Fayette
14.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.2%
Worse than Avg
Here
11.2%
US
5.3%
IA
4.9%
Fayette
6.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
15.3%
IA
17.5%
Fayette
14.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.9%
Mixed vs Avgs
Here
7.9%
US
12.1%
IA
4.1%
Fayette
12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.7%
Mixed vs Avgs
Here
20.7%
US
19.5%
IA
20.7%
Fayette
25.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility48.5%
Worse than Avg
Here
48.5%
US
81.8%
IA
84.1%
Fayette
85.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IA
2.0%
Fayette
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (6.2)
2 complaint-triggered

Families filed complaints that triggered federal inspections revealing deficiencies in nursing staffing and infection control at this facility. The 38 deficiencies across four surveys primarily involved fire safety systems, electrical systems, and emergency preparedness issues. Most problems appear corrected after being identified, though some fire safety and electrical issues have recurred across multiple inspections, suggesting ongoing challenges with building systems maintenance.

Mar 12, 2026Routine
9
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Mar 13, 2025Routine
5
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0644Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Oct 29, 2024Complaint
2
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 9, 2024Routine
14
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Good Samaritan Society - West Union

Organization Type

nonprofit

Chain Affiliation

Chain Name

Good Samaritan Society

Chain Size

92 facilities nationwide

Chain avg rating: 3.0/5 · Rank 35 of 88

Ownership & Management

Owners

Sanford

Owner · Organization

100%

Key personnel

Brown, GeorgeOfficer / DirectorDykhouse, DanaOfficer / DirectorEngbrecht, WesleyOfficer / DirectorGassen, WilliamOfficer / DirectorGulsvig, NeilOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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