Good Samaritan Society - West Union
Strong Medicare quality ratings; families often praise compassionate and professional staff. Still worth an in-person visit.
based on 6 Google reviews

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What this means for your family
This facility is highly regarded for its compassionate staff and the emotional support provided to families. Because most recent reviews are brief, we recommend scheduling an in-person tour to observe daily operations and ask specific questions about your loved one's unique care needs.
Google Reviews
Google Reviews
6 reviews on Google“Good Samaritan Society - West Union receives high praise for its compassionate and professional staff who provide strong emotional support to both residents and their families. While recent feedback highlights a warm, family-like environment, the limited number of detailed reviews makes it difficult to assess specific operational areas like dining or activities.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Strong emotional support for families
- Warm, home-like atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the smaller capacity of 52 residents, how does the team foster that warm, home-like atmosphere while ensuring each resident receives consistent attention?
- 2With the current staffing levels, what strategies do you use to ensure residents receive timely assistance throughout the day and night?
- 3I noticed the facility has a strong reputation for emotional support; how do you involve families in the daily lives and care planning of their loved ones?
- 4Could you walk me through how your team coordinates with local medical providers when a resident has an urgent health change or emergency?
- 5What specific activities or social programs are currently most popular among residents to keep them engaged and active?
- 6Regarding the recent health inspection findings, what steps has the facility taken to address those areas and improve the overall care experience?
Personalized based on this facility's data
Key Review Excerpts
“Most caring professional people in all departments. Not only took care of dad but our entire family. We are forever grateful and miss all of you. ❤️”
“It truly feels almost like a real family home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
7
measures
5
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered federal inspections revealing deficiencies in nursing staffing and infection control at this facility. The 38 deficiencies across four surveys primarily involved fire safety systems, electrical systems, and emergency preparedness issues. Most problems appear corrected after being identified, though some fire safety and electrical issues have recurred across multiple inspections, suggesting ongoing challenges with building systems maintenance.
Mar 12, 2026Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Mar 13, 2025Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Oct 29, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2024Routine14
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - West Union
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 35 of 88
Ownership & Management
Owners
Sanford
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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