Good Samaritan Society - Superior
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 5)
Below average in NE · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · No penalties on record
What this means for your family
It is critical to distinguish between the 'Wilde Ridge Estates' independent living apartments and the Good Samaritan nursing home, as they are separate entities with very different feedback. If you are considering the nursing home, be aware of past reports regarding staff responsiveness and hostility; we recommend scheduling an unannounced tour to observe staff-resident interactions firsthand.
Google Reviews
Google Reviews
19 reviews on Google“The reviews for this location are highly polarized because they conflate two different facilities: the Good Samaritan Society nursing home and the adjacent Wilde Ridge Estates independent living apartments. While residents and families of the independent living apartments consistently praise the community atmosphere, cleanliness, and management, the few reviews specifically targeting the nursing home side highlight significant concerns regarding staff hostility and poor quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, community-focused independent living environment
- Clean and well-maintained apartment facilities
- Effective physical therapy department
- Supportive and caring management at Wilde Ridge Estates
Concerns
- Hostile and dismissive staff behavior (mentioned by 2 reviewers)
- Lack of attention to resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 2-star health inspection rating, what specific improvements or changes have been implemented recently to address those findings and enhance the quality of care?
- 2With the staffing rating being a strong point at 4 stars, how do you ensure that this consistent staffing level translates into attentive, personalized care for each resident throughout the day?
- 3I’ve heard wonderful things about the community atmosphere here; how do you foster that same sense of warmth and engagement for residents in the nursing care wing?
- 4Communication is so important to our family; what is your standard process for keeping families updated on their loved one's health status and any changes in their care plan?
- 5How do you ensure that staff members maintain a supportive and patient approach when residents have specific needs or are feeling frustrated?
- 6What is your protocol for handling medical emergencies or urgent health changes, and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy Department was Awesome! They were so nice and really worked to enable me to reach my personal goal of being out by my birthday!!!”
“Not a single friendly face in the place. The residents were all but ignored. Any request from family is met with hostility and immediately dismissed.”
“My Mom has lived at Wilde Ridge for over four years and we've found it to be well suited to her needs. She enjoys the privacy of her own apartment and at the same time welcomes the chance to enjoy meals and companionship with other residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Good Samaritan Society - Superior shows ongoing struggles with fire safety and building infrastructure across all three recent surveys, with families having filed at least one complaint that led to findings about abuse reporting procedures. The facility has faced repeated issues with fire safety systems, emergency preparedness, and electrical systems, though all deficiencies have correction dates indicating efforts to address problems.
Jul 10, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 18, 2024Routine9
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 29, 2023Routine17
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Superior
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 52 of 88
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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