Good Samaritan Society - Stillwater
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews
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What this means for your family
While recent reviews suggest improvements in activity programming and rehabilitation, the facility has a history of serious complaints regarding medical oversight and communication. We strongly recommend that families conduct a thorough tour and ask specifically about the facility's process for escalating medical concerns to a physician, as well as their protocol for keeping families informed during health changes.
Google Reviews
Google Reviews
26 reviews on Google“Good Samaritan Society - Stillwater receives highly polarized feedback, with recent reviews highlighting compassionate care and effective rehabilitation, while older and some recent negative reviews cite severe lapses in medical oversight and communication. Families report significant inconsistencies in the quality of care, with some praising the staff's dedication and others describing dangerous neglect and poor administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and recovery support
- Spacious, well-lit resident rooms
- Engaging activity programs
Concerns
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
- Inadequate medical oversight and delayed treatment (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Billing and administrative errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a strong activity program; could you walk me through what a typical week of social engagement looks like for a resident here?
- 2With the current staffing rating of 4 stars, how does the team ensure consistent communication with families regarding a resident's daily needs and changes in condition?
- 3Given that some families have expressed concerns about administrative and billing processes, what is the best way for us to stay in the loop and ensure we have a clear point of contact for any questions?
- 4How does your clinical team manage the coordination of care to ensure that medical treatments are addressed promptly and effectively?
- 5I see that you have a 3-star health inspection rating; what specific improvements or internal protocols are currently in place to address those recent findings?
- 6Since dining experiences were mentioned as an area for growth, could you tell us how you gather feedback from residents about the menu and meal quality?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Good Samaritan are always kind, supportive, and affirming.”
“Medically my Mother sat there with a UTI and blood in her stools for 15 days. She couldn't walk and they released her. She was back in the hospital within 20 hours of leaving this facility.”
“The staff was outstanding! They were highly experienced, friendly and helpful. Compared to other facilities we visited I was most impressed with the staff to patient ratio.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports about medication errors and potential abuse issues. The main recurring problems involve safety hazards and accident prevention, medication management, and infection control. Most deficiencies from 2024 surveys were corrected, but several serious issues from the most recent 2026 survey remain uncorrected, including ongoing safety hazards and pressure ulcer care problems, suggesting persistent quality concerns.
Feb 12, 2026Routine7
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 10, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 30, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 23, 2024Routine20
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Apr 23, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Stillwater
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 50 of 88
Ownership & Management
Owners
Fluit, Joel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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