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Nursing HomeMedicaid

Good Samaritan Society - Specialty Care Community

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3815 West Broadway Avenue, Robbinsdale, MN 5542296 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 45 Google reviews

5
4
3
2
1
Good Samaritan Society - Specialty Care Community Nursing Home in Robbinsdale, MN — Street View
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What this means for your family

While the facility offers a modern, clean environment and effective rehabilitation services, the recurring reports of neglect and medication errors are deeply concerning. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one, especially during weekends and evenings when staffing levels appear to be at their lowest.

Google Reviews

Google Reviews

45 reviews on Google
Good Samaritan Society - Specialty Care Community receives highly polarized feedback, with many families reporting dangerous lapses in nursing care, medication management, and call-light response times. While the physical facility is frequently described as clean and beautiful, and the rehabilitation therapy team receives praise, the recurring reports of neglect and poor communication suggest significant operational instability.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean7.0ActivitiesN/AMeds1.0Memory2.0Comms2.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Effective physical and occupational therapy
  • Private rooms with modern amenities

Concerns

  • Slow or ignored call light response times (mentioned by 9 reviewers)
  • Medication management errors (mentioned by 4 reviewers)
  • Chronic understaffing, especially on weekends (mentioned by 5 reviewers)
  • Poor hygiene and lack of assistance with personal care (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(5)'20(1)'22(10)'25(10)'26(1)

Distribution · 50 analyzed

5
25
4
3
3
2
2
4
1
16

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the high staffing rating you have, how do you ensure that call lights are answered promptly, especially during the busy weekend shifts?
  • 2We've heard great things about the physical and occupational therapy here; could you tell us more about how those programs are integrated into a resident's daily routine?
  • 3What specific protocols do you have in place to ensure medication management is error-free and that all prescriptions are administered precisely on schedule?
  • 4Could you describe what a typical day looks like for residents, specifically regarding mealtime experiences and the variety of dining options available?
  • 5How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
  • 6What steps are taken to ensure that personal care and hygiene needs are met consistently for every resident throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The PT, OT and Speech therapists were awesome. The front desk was also very good.

Memory care family member · 2024★★★☆☆

I have been to 4-5 skilled nursing homes and have never had the care, staff, and attention that I received here. Every employee was genuinely concerned about my care and well being.

Rehab patient · 2022☆☆☆☆

One of the nurses took my blood pressure one evening, and simply said, 'there's nothing more I can do for you now'. I asked for the numbers, and had to Google them to find out I was in the early stages of heart failure!

Rehab patient · 2024☆☆☆☆
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.25hrs
OK
Registered nurses for medical care
Total Nursing
4.22hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

5

measures

Mixed Results

6

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility30.5%
Worse than Avg
Here
30.5%
US
15.4%
MN
17.0%
Hennepin
20.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
MN
4.3%
Hennepin
5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
14.4%
MN
18.6%
Hennepin
15.9%
🔒

Residents who were physically restrained

↓ Lower is better
This Facility7.7%
Worse than Avg
Here
7.7%
US
0.1%
MN
0.1%
Hennepin
0.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.8%
Mixed vs Avgs
Here
20.8%
US
15.3%
MN
21.4%
Hennepin
18.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.8%
Mixed vs Avgs
Here
14.8%
US
19.5%
MN
12.5%
Hennepin
13.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.9%
Better than Avg
Here
84.9%
US
79.7%
MN
82.7%
Hennepin
80.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.3%
Mixed vs Avgs
Here
83.3%
US
81.8%
MN
88.3%
Hennepin
86.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
MN
1.8%
Hennepin
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (8.0)
17 complaint-triggered

This facility has 53 deficiencies with 17 complaint-triggered cases where families reported concerns. The most recurring problems involve fire safety systems, basic care standards (pressure sores, incontinence care, accident prevention), and medication management. Many issues repeat across multiple surveys, indicating persistent challenges. Families have filed reports about restraint use, care planning failures, and food safety concerns, suggesting ongoing quality problems that warrant careful consideration.

Jul 30, 2025Complaint
1
0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Feb 14, 2025Routine
13
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Jan 29, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 24, 2024Complaint
3
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 6, 2024Complaint
8
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jul 17, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Good Samaritan Society - Specialty Care Community

Organization Type

nonprofit

Chain Affiliation

Chain Name

Good Samaritan Society

Chain Size

92 facilities nationwide

Chain avg rating: 3.0/5 · Rank 51 of 88

Ownership & Management

Owners

Sanford

Owner · Organization

100%

The Evangelical Lutheran Good Samaritan Society

Owner (parent company) · Organization

100%

Fluit, Joel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Brown, GeorgeOfficer / DirectorDykhouse, DanaOfficer / DirectorEngbrecht, WesleyOfficer / DirectorGassen, WilliamOfficer / DirectorGulsvig, NeilOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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