Good Samaritan Society - Mountain Lake
Strong Medicare quality ratings; families often praise caring and friendly staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
This facility is highly regarded for its warm, home-like atmosphere and the genuine care provided by its hardworking staff. While older reviews showed some inconsistency, recent feedback highlights strong leadership and excellent communication.
Google Reviews
Google Reviews
13 reviews on Google“Families can expect a caring and professional environment characterized by friendly, hardworking staff and a home-like atmosphere. While most reviewers praise the quality of care and leadership, there is a single instance of mediocre nursing care noted in older reviews.”
Quality Themes
Tap a score for detailsStrengths
- Caring and friendly staff
- Home-like atmosphere
- Strong leadership and organization
- Engaging resident activities like Bingo
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the friendly staff and the home-like atmosphere here; how do you ensure that personal, family-oriented feeling is maintained as residents move in?
- 2With the high staffing rating you have, how does the team manage individual care needs during busy shifts?
- 3Could you tell us more about the daily activities available, like Bingo or other social events, to keep residents engaged?
- 4What is the protocol for handling medical emergencies or urgent health changes during the overnight hours?
- 5We noticed the facility has a strong leadership team; how does that leadership support the staff in maintaining high standards of care?
- 6How does the facility address and resolve any care or safety concerns that might arise during routine inspections?
Personalized based on this facility's data
Key Review Excerpts
“The staff there work really hard and a person can tell they really care about the tenants and who are always friendly.”
“The atmosphere is home like and the staff are top notch! So grateful for this campus in our community.”
“Good Sam is a home away from home. Great food, Comfortable, Great Atmosphere, Bingo on Thursdays Fun Fun.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
3
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to treatment care, communication about resident conditions, and pressure ulcer prevention. The facility shows recurring issues with infection control protocols, food safety and handling, and resident rights across multiple surveys from 2022 to 2025. While all deficiencies have reported correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that warrant careful consideration.
Apr 29, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 3, 2025Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 3, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 26, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 16, 2023Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Feb 12, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Mountain Lake
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 37 of 88
Ownership & Management
Owners
Sanford
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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