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Nursing HomeMedicaid

Good Samaritan Society - Fairfield Glade

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

100 Samaritan Way, Crossville, TN 3855860 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 21 Google reviews

5
4
3
2
1
Good Samaritan Society - Fairfield Glade Nursing Home in Crossville, TN — Street View
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What this means for your family

This facility is an excellent choice for independent seniors who value a clean, high-quality environment. However, families should be aware that the facility has limited capacity for residents with high care needs; ensure your loved one's health status is a good match for their service model before moving in.

Google Reviews

Google Reviews

21 reviews on Google
Good Samaritan Society - Fairfield Glade is praised for its clean, well-maintained facilities and pleasant living environment, with families highlighting the quality of rooms and common areas. However, reviewers caution that the facility is best suited for independent residents, as management may quickly deem residents a poor fit if their care needs increase beyond the facility's service model.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean10.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValue7.0

Strengths

  • Clean, well-maintained facility
  • High-quality, comfortable living spaces
  • Attentive front desk staff

Concerns

  • Lack of flexibility for residents with declining health or changing care needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52016(2)5.02017(3)3.02018(3)5.02019(2)5.02020(1)5.02025(2)4.92026(8)

Distribution · 21 analyzed

5
17
4
2
3
0
2
2
1
0

How They Respond to Reviews

48%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's high staffing rating, how do you ensure that level of attention remains consistent as a resident's health needs evolve over time?
  • 2I noticed the facility is very well-maintained; what specific programs or social activities are currently most popular among residents to keep them engaged during the day?
  • 3With eight recent state violations noted, could you walk me through the specific steps the leadership team is taking to address those findings and improve the quality of care?
  • 4How does your team approach the transition process if a resident’s health needs change and they require a higher level of support than when they first moved in?
  • 5In the event of a medical emergency, what is the protocol for coordinating care with local hospitals, and how are family members kept informed throughout the process?
  • 6I see that the front desk staff is highly regarded for being attentive; how do they facilitate communication between families and the clinical team?

Personalized based on this facility's data


Key Review Excerpts

The rooms are fabulous, including private bathrooms and tiled showers, good natural light, phone's and tv's included in the rooms/price. Common areas are beautiful and inviting.

Long-term resident's family · 2018★★★★★

Before jumping to this facility, as impressive as it appears, it would be wise to make sure the health of your loved one is not borderline, as you may end up being told weeks after your arrival by management that a sitter is required, your care level has changed, or it is just not a good fit.

Family member · 2018★★☆☆☆

Dignity, respect, caring and so incredibly helpful in my dad’s situation. I’m beyond thankful that he is able to be here.

Long-term resident's family · 2025★★★★★
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility39.0%
Worse than Avg
Here
39.0%
US
15.3%
TN
18.5%
Cumberland
19.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
19.5%
TN
31.9%
Cumberland
19.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TN
89.5%
Cumberland
87.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
TN
12.9%
Cumberland
13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
14.4%
TN
14.6%
Cumberland
18.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.1%
Better than Avg
Here
19.1%
US
19.4%
TN
20.1%
Cumberland
25.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
TN
79.4%
Cumberland
70.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.4%
Better than Avg
Here
92.4%
US
79.8%
TN
79.8%
Cumberland
70.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
TN
1.6%
Cumberland
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (5.9)
1 complaint-triggered

This facility has a concerning pattern of deficiencies, including families filing complaints that triggered investigations into abuse reporting and resident protection issues. The most recurring problems involve fire safety systems, resident care planning, and medication management. While all violations show correction dates, the facility had significant issues across multiple surveys from 2018-2024, suggesting ongoing operational challenges that families should carefully consider before placement.

Oct 7, 2024Complaint
1
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

May 3, 2023Routine
16
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Nov 14, 2019Routine
4
0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0009Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0655Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Oct 3, 2018Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Good Samaritan Society - Fairfield Glade

Organization Type

nonprofit

Chain Affiliation

Chain Name

Good Samaritan Society

Chain Size

92 facilities nationwide

Chain avg rating: 3.0/5 · Rank 14 of 88 (Best)

Ownership & Management

Owners

Sanford

Owner · Organization

100%

Key personnel

Brown, GeorgeOfficer / DirectorDykhouse, DanaOfficer / DirectorEngbrecht, WesleyOfficer / DirectorGassen, WilliamOfficer / DirectorGulsvig, NeilOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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