Good Samaritan Society - Comforcare
Strong Medicare quality ratings; families often praise top-notch rehabilitation therapy team. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
This facility offers high-quality rehabilitation services, making it a strong candidate for post-surgical recovery. However, families should be aware of recurring reports regarding an unstaffed front desk and should plan visits accordingly or call ahead to ensure someone is available to assist.
Google Reviews
Google Reviews
12 reviews on Google“Good Samaritan Society - Comforcare receives highly polarized feedback, with recent reviews highlighting excellent rehabilitation services and dedicated nursing staff alongside significant concerns regarding facility management. Families have reported recurring issues with an unstaffed front entrance and specific hygiene concerns regarding outdoor areas. While some visitors praise the compassionate care, others express frustration with communication and professional oversight.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch rehabilitation therapy team
- Compassionate and attentive nursing staff
- Clean facility environment
Concerns
- Front entrance frequently unstaffed (mentioned by 3 reviewers)
- Poor communication and lack of follow-through (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the rehabilitation team is often highlighted as a strength, how do they coordinate with the nursing staff to ensure a smooth transition from therapy sessions back to daily living?
- 2I noticed the front entrance is sometimes unstaffed; what is the standard protocol for visitors arriving after hours or when the front desk is unattended?
- 3Communication is very important to our family; what is the best way for us to stay updated on our loved one's daily progress and any changes in their care plan?
- 4With the facility having 45 residents, how do you foster a sense of community and keep residents engaged during daily activities?
- 5In the event of a medical emergency, what is the specific process for notifying family members and coordinating with local hospitals?
- 6How are you currently addressing the feedback regarding facility cleanliness to ensure the environment remains comfortable for all residents?
Personalized based on this facility's data
Key Review Excerpts
“I spent nine weeks at Comforcare’s Healing Grace wing recovering from hip surgery. I received excellent care from the entire staff —doctors, nurses, medical support, therapists, management and administrative support.. All were professional, caring, attentive, empathetic, and always patient focused.”
“Best nurses ever!!! They really care about the residents and the families.”
“Can someone please tell me how they get away with chickens freely roaming and crapping all over the area residents go outside to sit. Yes it is neat to watch but the chicken crap also gets dragged back in on canes, walkers and wheelchair wheels.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints leading to deficiencies in safety oversight, care quality, and infection control. The most recurring issues involve fire safety and building maintenance, resident rights and assessment procedures, and nutrition services. While most past deficiencies have been corrected, recent complaints in 2025 suggest ongoing problems with accident prevention and infection control, and several fire safety issues from the most recent 2026 survey remain under correction plans.
Jan 29, 2026Routine6
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Mar 27, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Mar 6, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 7, 2024Routine5
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nov 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 28, 2023Routine15
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Mar 6, 2025
$21,645
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Comforcare
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 11 of 88 (Best)
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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