Good Samaritan Society - Bethany
Strong Medicare quality ratings; families often praise compassionate hospice care. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
While some families report positive experiences with hospice and assisted living, the facility has received serious, recurring complaints regarding unprofessional staff behavior and patient safety. We strongly recommend that you conduct an in-person tour and ask specifically about staff training protocols and how the facility manages patient fall prevention and communication with families.
Google Reviews
Google Reviews
24 reviews on Google“Good Samaritan Society - Bethany receives highly polarized feedback, with some families praising the compassionate hospice and rehabilitation care, while others report severe issues with staff professionalism and patient safety. Concerns regarding staff conduct, including reports of rudeness and alleged emotional abuse by therapy personnel, contrast sharply with reports of a clean environment and helpful service.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice care
- Clean, well-maintained facility
- Helpful and friendly staff interactions
Concerns
- Unprofessional and rude staff behavior (mentioned by 3 reviewers)
- Patient safety and fall risks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 5-star staffing rating, how do you ensure consistent, personalized attention for each resident throughout the day?
- 2I noticed some feedback regarding communication; what is the best way for family members to stay updated on their loved one's daily care and health status?
- 3With the focus on maintaining a clean and well-kept environment, what specific protocols are in place to minimize fall risks for residents?
- 4How do you foster a positive and supportive culture among your team to ensure every resident feels treated with kindness and respect?
- 5Could you walk me through how your team manages medical emergencies or sudden changes in a resident's health condition?
- 6What types of social activities or engagement opportunities are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“Their physical therapy assistant is harassing patients and pretending she is in charge and emotionally abusing patients as motivation.”
“They went above and beyond to bring my Father who was on hospice to Bethany. They had such caring, loving hearts and I would highly recommend to anyone going through this tough time.”
“My grandma was in rehab there and they were very unprofessional. Nursing staff were rolling eyes at my mom and uncle. My grandmother fell twice at their facility on their watch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints triggering federal investigations, with recurring issues in quality of care, medication management, and resident rights. Problems include repeated deficiencies in wound care, medication practices, and dignified treatment of residents across multiple surveys. While all issues show correction dates, the pattern of complaint-driven investigations and recurring care quality problems in similar areas suggests ongoing challenges families should investigate thoroughly during visits.
Dec 4, 2025Routine2
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 2, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 14, 2025Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 17, 2024Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 12, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Bethany
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 17 of 88 (Best)
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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