Good Samaritan Society - Auburn
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
While the facility held a strong reputation years ago, recent reports suggest a decline in cleanliness and administrative responsiveness. Families should conduct a thorough, in-person tour and specifically ask how the facility currently handles housekeeping and family grievances to ensure current standards meet your loved one's needs.
Google Reviews
Google Reviews
17 reviews on Google“Good Samaritan Society - Auburn has a history of high ratings from several years ago, but recent feedback indicates a significant decline in quality. A family member of a long-term resident reported persistent issues with facility cleanliness and a lack of responsiveness from administration and nursing staff regarding care concerns.”
Quality Themes
Tap a score for detailsStrengths
- Historically positive reputation
- Friendly staff interactions (noted in older reviews)
Concerns
- Lack of administrative and nursing responsiveness to care complaints
- Poor facility cleanliness, specifically regarding floors and bathrooms
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 102 residents, how does your team ensure consistent, personalized communication with families regarding daily care updates?
- 2I noticed some feedback regarding the upkeep of common areas; could you walk me through your current daily cleaning schedule and how you maintain hygiene in resident bathrooms?
- 3Given the recent focus on staffing, how do you handle training and oversight to ensure that residents receive attentive and responsive care throughout the day?
- 4What specific protocols are in place for medical emergencies, and how quickly can a resident be transitioned to higher-level care if their needs change suddenly?
- 5Could you share some examples of how residents typically spend their afternoons, and how you encourage participation in activities to keep everyone engaged?
- 6How does your leadership team proactively address concerns or feedback when a family member feels that care or communication has fallen short of expectations?
Personalized based on this facility's data
Key Review Excerpts
“I notice that all of the 5 star reviews are 5+ years ago. Apparently a lot has changed. My mom was there for just over 3 years and recently passed away. I had multiple complaints over the years and got little or no cooperation from Administration, Nursing or Social Services to resolve issues.”
“Mom’s room not being clean. I kept a broom/dustpan and a Swifter mop in the closet so I could clean her floors. Toilet was often not cleaned for days at a time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Good Samaritan Society - Auburn shows a pattern of recurring building safety and emergency preparedness deficiencies across all three surveys, with fire safety systems, electrical equipment, and emergency planning being the most problematic areas. While all 34 deficiencies have correction dates, several issues persist across multiple surveys, including fire doors, sprinkler systems, and emergency evacuation plans, suggesting ongoing challenges with facility maintenance and safety compliance.
Feb 11, 2026Routine10
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Meet other general requirements that are deficient.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 3, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 2, 2023Routine10
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Auburn
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 24 of 88
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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