Good Samaritan Ambassador
Strong Medicare quality ratings; families often praise warm, welcoming environment. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
This facility is frequently praised for its compassionate end-of-life care and effective rehab programs. However, families should be vigilant regarding patient oversight; we strongly recommend asking management about their specific protocols for call-light response times and how they ensure consistent hygiene standards for residents.
Google Reviews
Google Reviews
32 reviews on Google“Good Samaritan Ambassador receives high praise for its warm, welcoming atmosphere and dedicated nursing staff who provide compassionate end-of-life care. However, some families and former patients have reported serious concerns regarding neglect, hygiene issues, and inadequate staffing levels. Prospective families should weigh the facility's strong reputation for transitional care against these significant reports of inconsistent patient oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming environment
- Compassionate end-of-life care
- Effective transitional and rehab therapy
- Active social calendar and amenities
Concerns
- Unresponsive staff and ignored call lights (mentioned by 2 reviewers)
- Inadequate hygiene and cleanliness issues (mentioned by 2 reviewers)
- Understaffing and high staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see such a high CMS rating for health inspections and staffing; how do you maintain such high standards of care for your 77 residents?
- 2We have heard lovely things about the warm and welcoming environment here; what are some of the favorite social activities or amenities that residents enjoy most?
- 3With the great reputation you have for rehab therapy, how do you coordinate the transition from therapy back to daily resident life?
- 4How does the nursing team ensure that call lights are answered promptly and that every resident's needs are met throughout the night?
- 5What specific protocols are in place to ensure the highest levels of cleanliness and hygiene in the resident rooms and common areas?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“In her final days, all the staff surrounded her with love, compassion, and exceptional Angel Care...and also listened to the family's questions and worries.”
“My 84YO father came to Good Sam Ambassador/New Hope in 10/2024 for transitional care after a hospitalization, then was moved to another wing for skilled nursing and maintenance of his multiple medical issues; he was there a total of 6 months, passing on 4/20/25.”
“The staff continue to provide the best care for my recovery from hip replacement. It's a long slow process and they are making me feel as though I am accomplishing something great each day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Good Samaritan Ambassador has concerning patterns with fire safety deficiencies recurring across all three recent surveys, including persistent issues with smoke barriers, emergency exits, and fire drills that have not been fully resolved. The facility also shows problems with infection control and resident rights. One deficiency was complaint-triggered when families reported emergency preparedness concerns. While the facility corrects issues when cited, the repeated fire safety violations across multiple years suggest ongoing maintenance and safety challenges.
Apr 1, 2026Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 9, 2025Routine12
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Mar 7, 2024Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Mar 16, 2023Routine12
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Good Samaritan Ambassador
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 88 (Best)
Ownership & Management
Owners
Sanford
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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