Nursing HomeMedicaid Medicare 5-star

Good Samaritan Ambassador

Strong Medicare quality ratings; public reviewers often praise warm, welcoming environment. Still worth an in-person visit.

8100 Medicine Lake Road, New Hope, MN 55427|77 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 33 Google reviews

(763) 417-4171 Directions Website

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What this means for your family

Good Samaritan Ambassador has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, welcoming environment and compassionate end-of-life care. Review the component ratings and current source records before deciding.

Google Reviews

37 public Google reviews available

Good Samaritan Ambassador receives high praise for its warm, welcoming atmosphere and dedicated nursing staff who provide compassionate end-of-life care. However, some families and former patients have reported serious concerns regarding neglect, hygiene issues, and inadequate staffing levels. Prospective families should weigh the facility's strong reputation for transitional care against these significant reports of inconsistent patient oversight.

Quality Themes

Tap a score for details

Strengths

Warm, welcoming environment
Compassionate end-of-life care
Effective transitional and rehab therapy
Active social calendar and amenities

Concerns

Unresponsive staff and ignored call lights (mentioned by 2 reviewers)
Inadequate hygiene and cleanliness issues (mentioned by 2 reviewers)
Understaffing and high staff turnover (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 37 analyzed

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1It is wonderful to see such a high CMS rating for health inspections and staffing; how do you maintain such high standards of care for your 77 residents?
2We have heard lovely things about the warm and welcoming environment here; what are some of the favorite social activities or amenities that residents enjoy most?
3With the great reputation you have for rehab therapy, how do you coordinate the transition from therapy back to daily resident life?
4How does the nursing team ensure that call lights are answered promptly and that every resident's needs are met throughout the night?
5What specific protocols are in place to ensure the highest levels of cleanliness and hygiene in the resident rooms and common areas?
6In the event of a medical emergency after hours, what is the immediate process for notifying the family and providing care?

Personalized based on this facility's data

Key Review Excerpts

“In her final days, all the staff surrounded her with love, compassion, and exceptional Angel Care...and also listened to the family's questions and worries.”

Memory care family member · 2019★★★★★

“My 84YO father came to Good Sam Ambassador/New Hope in 10/2024 for transitional care after a hospitalization, then was moved to another wing for skilled nursing and maintenance of his multiple medical issues; he was there a total of 6 months, passing on 4/20/25.”

Long-term resident's family · 2025★★★★★

“The staff continue to provide the best care for my recovery from hip replacement. It's a long slow process and they are making me feel as though I am accomplishing something great each day.”

Rehab patient · 2018★★★★★

Source: 37 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.79hrs

Registered nurses for medical care

Total Nursing

4.56hrs

All nurses + aides combined

Staff Turnover

32%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility4.3%

Better than Avg

Here

4.3%

19.5%

12.5%

Hennepin

13.2%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

4.1%

Hennepin

5.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility14.1%

Better than Avg

Here

14.1%

19.0%

24.5%

Hennepin

19.5%

Residents on antipsychotic medication

↓ Lower is better

This Facility14.6%

Better than Avg

Here

14.6%

15.4%

17.1%

Hennepin

21.7%

Residents whose walking got worse

↓ Lower is better

This Facility13.4%

Better than Avg

Here

13.4%

14.1%

20.5%

Hennepin

16.9%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

97.4%

Hennepin

95.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.0%

Better than Avg

Here

97.0%

79.8%

82.7%

Hennepin

80.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.9%

Better than Avg

Here

97.9%

82.0%

88.1%

Hennepin

85.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.0%

Mixed vs Avgs

Here

2.0%

1.6%

1.9%

Hennepin

2.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 0 · well below MN avg (8.0)

Good Samaritan Ambassador has concerning patterns with fire safety deficiencies recurring across all three recent surveys, including persistent issues with smoke barriers, emergency exits, and fire drills that have not been fully resolved. The facility also shows problems with infection control and resident rights. One deficiency was complaint-triggered when families reported emergency preparedness concerns. While the facility corrects issues when cited, the repeated fire safety violations across multiple years suggest ongoing maintenance and safety challenges.

Apr 1, 2026Routine2 findings

0353Minimal · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Minimal · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Jan 9, 2025Routine6 findings

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0225Minimal · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Mar 7, 2024Routine2 findings

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Good Samaritan Ambassador

Organization Type

nonprofit

Chain Affiliation

Chain Name

Good Samaritan Society

Chain Size

92 facilities nationwide

Chain avg rating: 3.0/5 · Rank 1 of 88 (Highest rating)

Ownership & Management

Owners

Sanford

Owner · Organization

100%

The Evangelical Lutheran Good Samaritan Society

Owner (parent company) · Organization

100%

Minske, Anna

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Brown, GeorgeOfficer / DirectorDykhouse, DanaOfficer / DirectorEngbrecht, WesleyOfficer / DirectorGassen, WilliamOfficer / DirectorGulsvig, NeilOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(763) 417-4171

good-sam.com

8100 Medicine Lake Road

New Hope, MN 55427

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

33 reviews from families & visitors

Official Website

Visit good-sam.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.