Goldwater Care Spring Valley
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 49 Google reviews
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What this means for your family
This facility's therapy department is frequently praised for helping patients recover and return home, making it a potential option for short-term rehab. However, families must be extremely cautious regarding clinical oversight; multiple reviewers reported critical delays in medical care and hygiene issues. We strongly recommend conducting an unannounced visit and asking specifically about their protocols for emergency medical response and daily hygiene assistance.
Google Reviews
Google Reviews
49 reviews on Google“Goldwater Care Spring Valley receives highly polarized feedback, with many reviewers praising the physical facility and therapy department while others report serious lapses in medical care and hygiene. Families often highlight the success of the short-term rehab program, but negative reports cite concerns regarding delayed medical responses, poor sanitation, and inconsistent staffing quality. Potential residents and their families should be aware of the significant disparity between the facility's aesthetic updates and the reported quality of daily clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation program
- Modern, updated physical facility
- Supportive and friendly individual staff members
Concerns
- Slow or inadequate response to medical needs and emergencies (mentioned by 3 reviewers)
- Poor hygiene and persistent unpleasant odors (mentioned by 3 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
- Suspicion of staff-generated positive reviews (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has been recently updated; could you walk us through the common areas and explain how you maintain the cleanliness and freshness of these spaces throughout the day?
- 2Given the importance of nutrition for recovery, could you tell us about your current dining program and how you ensure the food quality meets the specific dietary needs of the residents?
- 3We understand that medical needs can arise unexpectedly; what is your specific protocol for responding to urgent health concerns, and how do you ensure families are kept in the loop during those times?
- 4With a staffing rating of 2/5 from CMS, what steps are you taking to ensure that residents receive timely attention and consistent support throughout their daily routines?
- 5I see that you occasionally engage with feedback online; how do you incorporate that family input into your daily operations to improve the resident experience?
- 6What kind of daily activities or social programs do you have in place to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“4 hours late on a breathing treatment! Really! When your patient has pnemonia? Nurse fumbling to figure out how to use suction for a trach.”
“I visited a friend of mine here a couple days ago and i asked when have you had a shower last ! The reply was once when i first got here ! The person has been there for almost 2 months !”
“Before she went to the facility she was not motivated to do anything... She went to Goldwater for the excellent rehab facility because she had a fall. Therapy is truly top notch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints that triggered 18 deficiencies, including serious issues with resident protection from abuse and neglect. The facility shows recurring problems with infection control, safety hazards, and medication management across multiple surveys from 2023-2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges families should carefully evaluate.
Feb 13, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 5, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 29, 2024Routine13
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 29, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Federal Penalties
Fine
May 24, 2023
$61,237
Ownership & Operations
Who Operates This Facility
Goldwater Care Spring Valley
for profit
Chain Affiliation
Goldwater Care
11 facilities nationwide
Chain avg rating: 1.4/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Katzenstein, Meir
Owner
Tversky, Aaron
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit goldwatercare.com
Medicare data downloads
Original nursing home datasets
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