Golden Years of Lake Geneva
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 12 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and clean, modern environment, making it a strong candidate for rehabilitation. However, given the recent report of hygiene and communication issues, we recommend conducting an unannounced visit to observe daily care routines and asking management specifically how they handle family concerns and complaints.
Google Reviews
Google Reviews
12 reviews on Google“Golden Years of Lake Geneva receives high praise for its clean, modern facility and compassionate nursing staff, particularly regarding end-of-life care and post-surgical rehabilitation. However, a recent critical review highlights significant concerns regarding basic hygiene, lack of social engagement, and passive-aggressive communication from staff. Families should weigh the strong reputation for physical therapy and environment against these reports of inconsistent daily care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, attentive nursing staff
- Clean and modern facility environment
- Effective physical and occupational therapy
- Supportive end-of-life care
Concerns
- Inconsistent hygiene and basic care
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the management engages with feedback online; how does the team use resident and family input to improve daily care routines?
- 2With such a high rating for staffing and health inspections, how do you ensure that level of attentive care remains consistent for every resident during busy shifts?
- 3How do you ensure that basic daily hygiene and personal care needs are met consistently for every resident throughout the day?
- 4What kind of variety can we expect in terms of daily social activities and special events to keep residents engaged with one another?
- 5How does the nursing team coordinate communication with family members regarding any changes in a resident's health or daily well-being?
- 6Can you tell me more about how the physical and occupational therapy programs are integrated into a resident's regular weekly schedule?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and CNA's were the greatest! I felt that they thought my convalescence and rehabilitation was their priority. The Physical Therapy staff got me up and moving and knew how to motivate me to get me back on my feet.”
“The staff is amazing! The nursing care is compassionate and responsive. The housekeeping staff kept the room and facility immaculate.”
“This is by far the worst place for your loved one the care is lacking tremendously multiple times when going there to visit my loved one was soiled through everything, never helped him clean his teeth or anything we had multiple phone calls out to them and still nothing changed.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
8
measures
2
measures
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families previously filed complaints about abuse reporting and medication management, highlighting serious care concerns that have since been corrected. The facility has recurring issues with medication management, fire safety protocols, and emergency preparedness across multiple surveys. While all deficiencies show correction dates, the pattern of repeated problems in medication services and safety systems, combined with past complaints about abuse response procedures, suggests families should thoroughly investigate current care practices and safety protocols during any visit.
May 7, 2025Routine3
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Jan 9, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 8, 2024Routine12
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 8, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 10, 2022Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Golden Years of Lake Geneva
for profit
Ownership & Management
Owners
Austin, Jeffrey
Owner
Austin, Linda Susan
Owner
Stankevitz, Jonathan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit goldenyearswi.com
Medicare data downloads
Original nursing home datasets
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