Golden Age Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 7)
- High staff turnover (54%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in PLANTATION MANAGEMENT COMPANY chain · $8,044 in fines · Abuse citation
What this means for your family
While some families report positive experiences with rehab and activities, the recurring reports of medication errors and neglect are deeply concerning. We strongly advise you to conduct unannounced visits and speak directly with current residents and their families to verify the current standard of care before making a decision.
Google Reviews
Google Reviews
38 reviews on Google“Golden Age Healthcare and Rehabilitation Center receives highly polarized feedback, with some families praising the facility's cleanliness and friendly staff, while others report severe neglect and systemic failures. Multiple reviewers have raised alarming concerns regarding medication management, inadequate staffing, and poor communication, suggesting that the quality of care may be inconsistent or declining.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern facility appearance
- Friendly and engaging individual staff members
- Active social and activity programming
- Positive experiences for some short-term rehab patients
Concerns
- Neglect and failure to provide basic care (medication, hygiene, assistance) (mentioned by 7 reviewers)
- Poor communication and unresponsiveness from management (mentioned by 4 reviewers)
- Poor quality or inadequate food service (mentioned by 3 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with daily hygiene and medication management?
- 2I noticed the facility has a very active social calendar; how do you ensure that residents who need extra support are still able to participate in these activities?
- 3Communication is very important to our family; what is the standard process for management to keep us updated on any changes in our loved one's health or care plan?
- 4I see that you actively respond to feedback online; how do you use that input to make tangible improvements to the dining experience and food quality for residents?
- 5With the facility's current size, what is your process for monitoring residents during the night to ensure they receive prompt care if they have an urgent medical need?
- 6How does your team coordinate care to ensure that individual needs are met consistently across all shifts, especially during peak times like morning routines or meal service?
Personalized based on this facility's data
Key Review Excerpts
“Twenty days and never had the same food. Even had a top notch Christmas Party. Would recommend Golden Age for anyone needing rehab.”
“The willful deprivation and failure to provide essential human care, abandon the prescribed treatment plan, and neglect to report health changes of an infirm family member by the staff continued even after family intervention.”
“Call waiting lights go unanswered. Medicines are dispensed wrongly. Upper management shows but does nothing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 28 deficiencies across 7 surveys, including 11 complaint-triggered violations where families reported problems. Recurring issues involve care planning and assessments, daily living assistance, and food safety. Most seriously, there was one abuse/neglect violation. While the facility corrects issues when cited, the high volume of complaints and repeat problems in core care areas suggest ongoing quality concerns that warrant careful evaluation.
Mar 18, 2026Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 19, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 19, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Oct 9, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 1, 2025
$8,044
Ownership & Operations
Who Operates This Facility
Golden Age Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 15 of 16 (Worst)
Ownership & Management
Owners
Qsst Trust for Gene Oliver Quirk III
Owner · Organization
Qsst Trust for Marshall Todd Quirk
Owner · Organization
Qsst Trust for Scott Holden Quirk
Owner · Organization
Quirk, Cynthia
Owner
Quirk, Gene
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit goldenageds.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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